Job Description

About the role

Economic Crime have the opportunity to join them as a Training & Quality Control Manager - EC Operations.



This role will lead a team of 4 Quality Control Specialists with a focus on delivering high-quality Quality Control, Assurance and Training Activities. It will ensure that Financial Crime Operations staff are supported to maintain high standards of compliance and capability, embedding quality, consistency and continuous improvement across the function.



The role holder will lead and inspire the team to contribute to departmental objectives by fostering a culture of accountability and knowledge sharing. It will oversee the design and delivery of quality control checks on Financial Crime Operations outputs (eg Case Reviews, Investigations, Alerts) as well as ensuring that appropriate processes are in place to accurately record, analyse and feedback to improve first-time quality and report on QA/QC Trends to Senior Managers, contributing to risk mitigation strategies. Working with Operational Leads, it will also identify areas of weakness and recommend process improvements.



This role will collaborate with SMEs and Operational Leads, ensuring that training content is accurate, current and aligned to regulatory requirements and the team will design, implement and oversee new starter training, ensuring recruits are equipped with the knowledge and skills required for their roles.



It will require significant stakeholder management, as it acts as a key contact for FC Operations Management regarding quality and training standards. Escalating risks, issues and thematic concerns identified through QC/QA or training activities in a timely manner will also be important parts of the role.

Benefits:

28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Maternity, paternity and shared parental leave Extensive wellbeing support Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society

here

This is an operational role that can operate from either our Head Office campus in Binley, Coventry or our Manchester office but travel to both locations will be required occasionally. A team-led hybrid working arrangement is in place.



We reserve the right to close this advert early if we receive a high volume of suitable applications.

About you

For this role you'll be able to demonstrate extensive experience of working in an Economic Crime environment.

To be successful in this role it's essential you have:

Leadership experience with a passion for developing others and driving high standards in regulated environment Experience of working within an Economic Crime environment Strong knowledge of AML Financial Crime Regulations, or wider risk/compliance frameworks. Excellent stakeholder management and communication skills. Ability to handle complex investigations and high-pressure situations. Strong analytical and problem-solving capabilities. Excellent presentation and communication skills

Desirable experience needed will be:

Quality Assurance or training activities Familiar with QC/QA methodologies. About us

We're one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.



We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.



At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.



We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us.



All together, better.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.


Location



Coventry