Job Description

An exciting opportunity has arisen for a Band 3 - ED Administration Coordinator to work within the Emergency Department (ED) & Urgent Treatment Centres (UTC).



We are seeking a motivated, committed, dynamic and forward-thinking individual who will join our respectable administrative team within the Emergency Department.



The post holder will need to have effective communication skills, ability to work under pressure, good team player and excellent customer service skills. In order to support the smooth running of the department.



This role will require the post holder to work shift patterns to ensure the department is covered 24/7, including weekends, nights and bank holidays. You may be required to work cross site between Northwick Park, Ealing and Central Middlesex Hospitals, however you will be predominately based at Northwick Park.



The post holder will adhere to Trust policy with regards to the sensitive information that patients are providing and all aspects of the Data Protection Act 1998.



Applicants that have applied in the last 6 months need not apply.



The post holder will be responsible for for providing comprehensive administrative support and will be the first point of contact for patients and visitors attending the Emergency Department and Urgent Treatment Centre and is expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.

Key Relationships:

The post holder will work as part of the Emergency Department and Urgent Treatment Centre administration team and will work closely with the following post holders:



ED/UTC General Manager



ED Service Manager



ED/UTC Admin manager



ED Senior Administration Coordinator



ED Consultants



ED/UTC Doctors



ED/UTC Nurses



ED Matrons



London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.



Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital:

home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

St Mark's Hospital:

an internationally renowned specialist centre for bowel disease

Ealing Hospital:

a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

Central Middlesex Hospital:

our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.



We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.



To view the main responsibility, please see the attached the and Person Specification.