Job Description

The ED Operational Support Worker role is a new post within the Emergency Department, combining the role of the Orderly Support worker and a Porter.



You will ensure a safe environment by maintaining a high standard of cleanliness and tidiness.



This includes the checking, maintenance and cleaning of specific equipment in and around the department.



You will also provide a comprehensive portering service for the Emergency Department, to ensure safe movement of patients, equipment, specimens etc around the Trust sites and ensure equipment is cleaned and monitored for any faults.



Elsewhere, you will be expected to work closely in partnership with the huge MDT both internally and externally to the directorate, including SWAST.



Ensure effective communication is maintained at department level.



Ensure safe transfers of patients within the department and outside of the department. Prioritising bed moves and x-ray transfers.



Providing safe movement of equipment, laundry, notes, specimens etc around the trust sites.



Work in a clinical environment maintaining its cleanliness and tidiness



Adhering to PPE guidance and ensuring stock of this is maintained for safe working



Assisting as required to develop the service and team to ensure high quality care is deliverable and appropriately implemented.



Following the Department's and Trust's Policies and Protocols to ensure the safety of the department, including adhering to Health and Safety Legislation



Maintain appropriate privacy, dignity and confidentiality with staff, patients and relatives.



Prioritise workload in accordance to the needs of the department



Report to nurse in charge anything that is an actual or potential risk to patients, staff, visitors or the Trust



In accordance with Trust Policy, report any complaints, accidents or incidents to the nurse in charge



Why Work With Us ? High quality care is at the heart of all we do and we take great pride in the professionalism of the team and our work. Join us and be a very important asset to the team supporting staff, patients and visitors!



Participate in team-based working using effective communication and activities to support and achieve patterns of effective working relationships, both within the Emergency Directorate and other agencies.



Maintain a polite approach at all times to patients' relatives and carers



Be responsive to change to meet the needs of the service



Assist patients from private vehicles to chairs / trolleys, trolleys to beds etc.



Use of manual handling equipment.



Work at a demanding pace throughout the whole shift.



Full Vacancy details can be found on the attached /Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification .