Job Description

The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.



The Associated Press is the essential global news network, delivering fast, unbiased news from every corner of the world to all media platforms and formats. Founded in 1846, AP today is the most trusted source of independent news and information. On any given day, more than half the world's population sees news from AP.



AP invites applications for the position of Editorial Support Executive, based in London.

The successful candidate will be expected to:

Manage and respond to incoming editorial enquiries from customers and triallists (audio, graphic, interactive, photo, text, and video) via email, phone and web chat. Possess the ability to work effectively with other people across teams and at all levels. Leverage existing escalation paths, communication channels and existing contacts to obtain quick answers for customers. Accurately capture customer information, interactions and insights via Salesforce. Build sustainable relationships through open and interactive communication with editorial and revenue staff across formats and regions, to better understand AP's global coverage as well as the needs of our customers. Represent AP by promoting and encouraging use of AP content and planned coverage as appropriate. Attend and participate in editorial and commercial meetings to represent the 'voice of the customer. Potential to attend customer visits to better educate organizations on how to work with AP's content and support teams.

Essential criteria:

Strong editorial judgement. A solid knowledge of world affairs and AP's media customer base. Sense of urgency and calm demeanor in the face of breaking news or tense situations. Strong customer support and customer-facing skills. Strong commercial acumen, including an understanding of sales needs and the customer life cycle. Excellent communication and presentation skills, written and verbal. Fluency in written and spoken English required. Additional languages an advantage. Knowledge of Salesforce, email marketing, and Slack an advantage (training will be given).



All applicants must be able to work in the United Kingdom. This position will report directly to the Senior Manager, Global Customer Communications.



Qualified applicants should submit a CV/resume and cover letter to Human Resources via our recruitment link:



We will consider strong candidates who do not meet every listed qualification. You may use a cover letter to describe the unique qualifications you would bring to this role.



Application deadline is July 28, 2025, at 11:59PM EST.



AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.