Job Description

About us
About UCL Institute of Education
Founded in 1902, has been shaping policy and helping government, organisations and individuals navigate a changing society for the last 120 years. We embrace collaboration and excellence to create a future that is inclusive and just, and have been ranked number one for education every year since 2014 in the QS World University Rankings by Subject.
The Academic Programmes Office (APO) is a large vibrant and dynamic professional service support team at IOE. The APO provides student and programme support for all accredited academic programmes, (undergraduate, post graduate and teacher training) as well as for all research student activity.
About the role
Oversee the work of administrative staff who are supporting designated UG/PGT/ITE degree programmes, ensuring effective procedures are adopted and documented for dealing with all aspects of the administration.
Lead the team in achieving high-quality and timely service to current and prospective students and staff related to the designated degree programmes and beyond.
Coordinate all tasks relating to teaching and learning administration, including supporting relevant committees and processes relating to assessment, student, and programme records.
Work in collaboration with academic and professional colleagues from across the Institute to support a high-quality service to students and stakeholders.
Contribute to the strategic direction, management and operation of the Academic Programmes Office, as appropriate.
This post is available until 30th April 2026 in the first instance.
About you
You will be educated to A-Level standard or equivalent (e.g. NVQ Level 3) or equivalent professional experience and have experience of working in a busy office environment, with excellent administration skills and an organised and flexible approach to work.
Knowledge of Higher Education governance, quality assurance and administrative processes, including student record systems is desirable.
Your application form should address all the person specification points and should clearly demonstrate how your skills and experience meet each of the criteria.
It is important that the criteria are clearly numbered and that you provide a response to each one.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday: 27 days annual leave 8 bank holiday and 6 closure days (pro rata for part time staff)
• Additional 5 days' annual leave purchase scheme (pro rata for part time staff)
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

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Our commitment to Equality, Diversity and Inclusion
As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
Our faculty holds an Athena SWAN Silver award, in recognition of our commitment to advancing gender equality.
Available documents

Skills Required