Job Description

Job Advert

JOB TITLE AND DATE OF COMMENCEMENT

Job Title:

Education Facilitator x1 Permanent and x1 Fixed Term Contract (8 months)

Date of Commencement:

29

th

August 2025 or ASAP

How to Apply

Please go to our website - www.younggiants.co.uk and complete our application form by pressing 'Apply Now'. CVs alone will not be accepted.

Closing Date

Sunday 29th June, or sooner if we receive a high volume of applications - so please apply at your earliest convenience.

ABOUT YOUNG GIANTS

At Young Giants, we believe that with the right support, every child can thrive in education--regardless of the barriers they face.

Founded and led by qualified teachers, Young Giants is a managed education service--not a tuition agency--delivering tailored, needs-based educational programmes for children who are temporarily out of school (alternative provision) or in need of supplementary support.


We work closely with learners, families, educators, and wider support teams (TAC/MDT), believing that collaboration is the key to success. Our approach is holistic, with a strong focus on re-engagement, accessibility, and intrinsic motivation. We design and deliver personalised education programmes that include home or community tuition, mentoring, courses, and qualifications.


We remain responsible for the management and quality of our education throughout a learner's time with us, continuously adapting our programmes to meet emerging learner/family needs and addressing potential barriers. Our goal is to ensure that every learner has a meaningful opportunity to thrive.

Our mission:

To ensure every learner referred to us has access to a bespoke, needs based programme of education, no matter the barriers they face. With

creativity

,

flexibility

, and

collaboration

, we seek to re-engage and redefine a learner's relationship with education, building their academic achievement, personal ambition and inclusion.

Young Giants is an incr

edibly positive and rewarding place to work.

Our educators and in-house team often tell us they feel truly supported, heard, and part of something meaningful. We take pride in our high staff retention and the strong relationships we've built across education, health, and social care. Most importantly, we witness the impact of our work every day.

THE IMPACT YOU'LL MAKE

###

Changing Outcomes. Changing Lives.

Help shape flexible, learner-centred education for those who need it most.

At

Young Giants

,

we create bespoke, adaptable education programmes for children and young people who are out of school or need additional support to remain in mainstream settings. We're now seeking a

creative, resilient, and solutions-focused Education

Facilitator

(EF)

to help us lead and grow our work with a new cohort of learners.

As an Education Facilitator

, you'll work alongside the Education Programme Lead (EPL) to deliver high-quality, flexible education programmes for a caseload of learners. Our programmes include home and community tuition, mentoring, courses, and exam booking.


This is a purpose-driven, people-focused role within a dynamic, young organisation. You'll play a key role in shaping each learner's journey and ensuring they receive meaningful, responsive support tailored to their needs.


The Education Facilitator ensures that clients and learners receive exceptional service, while tutors/educators have the logistical support and accuracy they need to excel. This role blends customer service and administration, requiring strong organisational and interpersonal skills. The Education Facilitator will report directly to a dedicated Education Programme Lead.

Key responsibilities include:

Liaising with parents, tutors, and stakeholders to create and manage tailored timetables. Booking venues, resources, and exams. Ensuring accurate record-keeping and sharing in our internal systems. Monitoring attendance and maintaining consistent communication. Escalating complex issues. Supporting staffing needs and assisting with organisational tasks.


We're looking for someone withexcellent organisational and interpersonal skills, who can problem-solve, adapt to changing needs, and contribute enthusiastically to our collaborative, values-driven team.

###

What It's Like to Work Here

Many of our learners face significant challenges. This role calls for

resilience, empathy

, and a

deep commitment to equity in education

. The work is fast-paced and often unpredictable--phone calls come in frequently, and situations can shift quickly. You'll need to be adaptable, calm under pressure, and determined in the face of setbacks.


But with all that said, this job is incredibly

rewarding

. When your efforts pay off, the impact is real--not just for the learner, but for their whole family.


This is a fully remote, work-from-home role. We're looking for someone confident working independently and connecting with colleagues through digital platforms. We host annual team away days and encourage occasional national or regional travel for events or learner visits, with all travel expenses covered.

###

Why Join Us?

You'll be part of a passionate, supportive, and fast-growing team that's transforming educational experiences for some of the most vulnerable young people. At Young Giants, your work truly matters--and we'll support you every step of the way.

WHAT YOU'LL BE DOING

As an Education Facilitator, you'll play a vital role in supporting the Education Programme Lead (EPL) in all aspects of setting up and delivering our education programmes, including:

Liaising with parents, tutors/educators, clients, and other stakeholders to create and maintain suitable and mutually convenient education timetables. This includes the ability to adapt to changing needs, problem-solve, and communicate updates effectively. Sourcing and booking venues, procuring resources, and managing a small resources budget. Identifying exam centres and booking exams/courses and collecting required documentation. Managing internal booking and information systems to ensure accuracy and timeliness. Staying in close contact with tutors/educators regarding logistical needs, duties, and deadlines. Monitoring attendance. Maintaining clear and consistent communication with stakeholders and escalating complex issues. Attending meetings and taking notes when required. Assess staffing needs in collaboration with the Recruitment Team and EPL. Assist the senior management team with organisational tasks as needed. Attend regular team meetings to share updates, challenges, and best practice ideas, collaborating with colleagues to solve problems and embed Young Giants' values and culture into all aspects of your work.

WHO WOULD THRIVE IN THIS ROLE

We're seeking a creative, adaptable, and collaborative professional to join our team. The successful candidate will demonstrate the following:

Essential Qualifications:

Educated to Level 3 (equivalent to A-level, BTEC Nationals, NVQ Level 3 etc) - (desirable). Further CPD training preferred but not essential.

Essential Skills and Qualities:

Excellent organisational skills with the ability to manage multiple tasks and priorities effectively. Strong interpersonal and communication skills, with confidence in liaising with a wide range of stakeholders (parents, tutors, learners, and external partners) and ability to engage in difficult conversations. A proactive approach to problem-solving and responding to changing situations. High levels of accuracy and attention to detail in record-keeping and administration. Ability to work independently and as part of a supportive, fast-paced team. Resilience and empathy in supporting learners facing significant challenges. Flexibility and calmness under pressure, with the determination to find solutions. A genuine commitment to equity in education and to Young Giants' mission and values. Commitment to the safeguarding of children and young people.

Essential Experience:

Experience in customer service and administration. Understanding of the UK education system. Familiarity with digital tools and systems for managing bookings and information (including a strong understanding of Microsoft Office). Some experience of organising personnel (desirable). Experience of working in education, social care or mental health sectors (desirable).

Personal Attributes:

Creative and resourceful mindset. Collaborative and values-driven approach to working with others. Enthusiastic about shaping flexible, learner-centred education programmes. Committed to ongoing personal and professional development.

OUR OFFER TO YOU

1x Permanent and 1x FTC, full-time position

(subject to a 6-month probation period)

Location: Fully remote, working from home. Occasional national/regional travel for training and observation (expenses paid)

Working hours

: 37.5 hours per week, Monday to Friday, core office hours typically 8:30am - 4:30pm (with a 30-minute unpaid lunch break)

Contract: Year-round

(52 weeks per year)

Salary

: 28,000 per annum

Work-from-home support

: + 30 monthly allowance
+ 150 one-off home office set-up contribution
+ A company laptop and mobile phone will be provided

Pension

: 3% employer contribution (after 3 months of service)

Holiday entitlement

: 33 days total (25 days annual leave + 8 public holidays)

Retention bonuses scheme:

Awards at 1, 3, and 5 years of service *

Start date:

29th August 2025 or As soon as possible