Job Description

Education Support Officer

Trafford Council

Location 2nd Floor, Waterside House, Sale, M33 7ZF,

Salary range Band 3 - 13,069 to 14,152 (pro-rata amount for 18.23 hpw)

Trafford council is a Living Wage Employer

Working Pattern Mon-Fri flexible hybrid working

Working hours Part time 18.23 hours per week

Many of our colleagues can work from home for one or more days a week and/or they flex the hours they work. We call this SMART working, and it gives you the option to flex your days and hours so you can fit your work around your life and life around your work.

Contract type Fixed Term

Temporary End Date - 31 March 2026

Application deadline Sunday 7 September 2025

Interview date Tuesday 16 September 2025 AM and

Thursday 18 September 2025 AM/PM

Interview type In person at Sale Waterside Offices

About the Role

The Education Support Team provide high quality business support to all Education services including the Special Educational Needs and Disability (SEND) Services, School Improvement, and the Education of Vulnerable Children team.


We are looking to welcome someone who has a dedicated and enthusiastic approach who will provide professional business support specifically to the processes surrounding the DfE SEND and Alternative Provision Change Program.


If you have excellent communication skills, a keen eye for detail, are pro-active and efficient, with a good understanding of IT systems, then this could be the role for you.


You would be working in a fast-paced but friendly environment, where your responsibilities will include diary and system management, being the main contact and liaising between various teams and external services and communicating via softphone and email with external education settings.


You will be a team player with a flexible and approachable manner, practicing an empathetic and patient approach.


This is a hybrid role, and following your initial induction period, your time will be divided between the office and home, so experience of Microsoft Teams and Softphone would be advantageous.

About you

Your style and approach will reflect our values and behaviours: you will be committed to continually learning & improving the way you do things to ensure effective outcomes; valuing and respecting others' contribution.


You will work with the teams, to deliver service; taking ownership of your actions and striving to get things right first time, learning when things do go wrong; you will enjoy taking personal responsibility to resolve issues, adapting when required to ensure we continually make a difference.


You will keep up to date with the relevant regulations, policy and legislation including those relating to the confidentiality and data protection. Knowledge of SEND practices and policies would also be useful for this role but not essential.

About us

Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford's huge potential.

Our vision: Trafford where all our residents, businesses and communities prosper.

Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.

Contact Details

Please contact Cheryl Higgins Education Support Team Leader, on Teams or via email Cheryl.higgins@trafford.gov.uk for more information or an informal chat about this role.

About the benefits

You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.


To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | www.inploi.com (greater.jobs)

OTHER RELEVANT INFORMATION

Greater Manchester Continuous Service Commitment - greater.jobs | www.inploi.com


For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk).

Please note we are not a licensed sponsor

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Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here: Recruitment & Employment Privacy Notice (trafford.gov.uk)