Job Description

Education Training Specialist (Field Based) - South West
Department: Education
Employment Type: Permanent - Full Time
Location: Somerset
Reporting To: Natalie Smith
Description
The role of a Training Specialist is to deliver engaging and inspiring theoretical and practical training, enhancing the skills and knowledge of spa professionals. As a professional Training Specialist your role is to ensure that industry professionals deliver high-quality ELEMIS services and product recommendations. This role aims to support business goals, brand awareness, and treatment and product sales.
This role will be expected to train in a variety of methods both online and in person. In addition, as a Training Specialist you will also be asked to represent the brand at events.
This is a field based role which means you will travel extensively to spas and salons across the South West. Locations include: Hampshire, Wiltshire, Somerset, Dorset, Devon.
Key Responsibilities
Deliver best in class education:

• As a member of the training team, you work collaboratively to elevate the standard of Elemis treatments and Spa experience.
• Represent the Brand to a high standard in all work situations
• Is competent in delivering all ELEMIS core curriculum, both theoretical and practical, both in person and digitally via streaming.
• Is competent to set up and deliver on-site training at key accounts.
• Can adapt to the training needs and identify areas for skill development, recommending a bespoke training pathway.

Provide a high level of hands-on technique and treatment training:

• Provide hands-on training for Elemis spa services, including skincare, massage techniques, and other related services.
• Competent to instruct on the use of specialised equipment.
• Evaluate and assess the level of competency of the Spa therapist to attain certification.
• Provide constructive feedback to spa professionals to support their continuous improvement.

Be a PRO Master in Elemis product knowledge, techniques and treatments:

• Reach the level of a PRO Elemis Master in your own training.
• Can confidently educate on the features and benefits of all Elemis product franchises, ensuring that the learners are competent in prescribing and retailing ELEMIS products
• Educate learners on the use and benefits of all Elemis professional only products, ensuring they are competent in their use within an ELEMIS treatment.
• Has a depth of product knowledge sufficient to the audience needs to be directed by The Head of Education
• Stay updated on industry trends and new product launches to incorporate relevant information into training programs.

Deliver an exceptional customer experience in any environment, both when training and representing the brand at events:

• Deliver training on excellent customer service, client communication, and maintaining a positive client experience.
• Emphasise client engagement and satisfaction during training sessions.
• Create a 5-star level of training and memorable experiences for our learners.

Skills, Knowledge & Expertise

• Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical
• CIDESCO qualification highly desirable
• Passionate about the beauty and spa industry
• Teacher training qualification highly desirable
• Good level and standard of UK/European education or equivalent
• Training experience within the beauty industry desirable
• General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook
• Adaptable to the diverse learning styles of spa and beauty professionals.
• In-depth knowledge of beauty and spa services, products, and industry trends
• Ability to demonstrate and teach practical spa and beauty services
• Familiarity with health and safety regulations in the spa and beauty industry

Job Benefits

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Car Allowance
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type

Skills Required