Job Description

Education & Treatment Delivery Operations Lead
Application Deadline: 21 January 2026
Department: Education
Employment Type: Permanent - Full Time
Location: Head Office, London
Description
At ELEMIS, our people are at the heart of everything we do. As a globally recognised British skincare brand, our success is built on passion, innovation, and excellence. We are committed to creating safe, inspiring, and high-performing environments where our teams can thrive and our customers enjoy exceptional experiences.
We are looking for an Education & Treatment Delivery Operations Lead to own the operational delivery of global education and treatment programs across training centres, pop-up events, onsite spa training, and retail education.
This role is accountable for ensuring all education and treatment delivery is operationally ready, consistently executed, and aligned to brand standards. Acting as the operational lead for education events and live delivery, the role proactively manages logistics, systems, and risk, working cross-functionally to continuously improve the quality and efficiency of education delivery.
Key Responsibilities
Pop-up training/education events
Treatment operations
Education event operations
Delivery-focused SOPs and playbooks
Operational system ownership
Education Delivery & Event Operations
Lead end-to-end operations for pop-up training events
Lead operations for additional education events as required
Coordinate venues, logistics, equipment, and trainers
Ensure delivery plans align with brand and education standards
Standardise event operations and onsite training processes
Act as escalation point during live training and events
Identify improvements to reduce delivery friction and risk
Develop and maintain delivery-related SOPs and playbooks
Treatment Operations
Lead treatment operations globally
Confirm treatments, protocols, and materials are correct
Identify and resolve operational risks
Ensure treatment costings are up to date for all currencies
Develop SOPS for all treatments and hygiene processes
Continuously review and uphold treatment, hygiene, and consent processes, working in partnership with Operations Managers to ensure standards are consistently followed across spa and retail environments.
Systems Ownership
Own the operational use of the Canfield system
Ensure data is accurate and fit for delivery purposes
Own Service Now for logging of equipment and warranties etc.
Equipment & Repairs
Own equipment repair and maintenance coordination
Implement new equipment to be introduced for treatment and ensure we have all manufacturer instructions and guidance.
Works with content team to ensure we have a comprehensive guide for staff on how machine works and safety instructions.
Liaise with regs when needed to ensure global compliance of equipment
Liaise with Customer Care regarding repair cases
Track repairs, replacements, and operational readiness
Ensure equipment availability for events and training
Equipment ownership
Onsite spa & retail training operations
Skills, Knowledge and Expertise

• Strong background in education, treatment, training, or events operations
• Excellent logistics and planning skills
• Confident managing complex delivery environments
• Strong problem-solving and documentation capability
• Tech-savvy and comfortable learning new systems quickly.

Hybrid work: 3 days at head office each week and a day at the training academy each month. The rest of the working hours are completed from home. Candidates should have a reliable home office setup with access to a stable internet connection.
Travel: Travel to London, to our head office and academy, as well as flagship locations MMS and HOE, locations for conferences and meetings, will be required.
Overnight Travel: Some overnight travel may be necessary for attending events, conferences, or supporting onsite educational activities
Benefits

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type

Skills Required