Job Description

Job description

We are looking for a skilled Customer Guide to join our team in our EE Franchise store.

As a Customer Guide, you will be responsible for providing excellent customer service and advice to our customers regarding their needs. You will be responsible for creating and maintaining relationships with our customers to ensure they have a positive experience with our company.

About the Company:

Our company has won the best network award for twelve consecutive years with Rootmetrics. We are proud of our reputation for providing excellent service and products to our customers. We are dedicated to providing a great working environment for our employees, and we strive to create a culture of teamwork, growth, and success.

Responsibilities:

Provide exceptional customer service to our customers

Develop and maintain relationships with customers to ensure a positive experience with our company

Advise customers on mobile phone products and services

Meet and exceed sales targets

Stay up-to-date on mobile phone products and services

Provide technical support and advice to customers

Requirements:

Previous experience in customer service or sales

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

Knowledge of mobile phone products and services would be an advantage but not essential

Ability to meet and exceed sales targets

Positive attitude and willingness to learn

Salary:

The salary for this position is 30,000 OTE based on a 40-hour workweek. We offer competitive benefits, including discount for friends and family and opportunities for advancement within the company.

Job Types: Full-time, Permanent

Salary: 24,986.20 per year

Benefits:

Company pension Employee discount Store discount
Supplemental pay types:

Commission pay
Ability to commute/relocate:

Pontypridd: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Job Type: Full-time

Pay: From 24,986.00 per year

Benefits:

Company events Company pension Employee discount Gym membership Store discount
Experience:

customer service: 1 year (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person