Job Description

This role is in partnership with Stepping Stones NI - Stepping Stones will be offering World Host Principles of Customer Service training, alongside a recruitment and interview day within EE (BT tower Belfast). We will support you throughout your whole journey, from application to interview and beyond.

Connect for good with EE. Shape the future with us - where innovation meets inclusivity. If you love people and building relationships then become one of our Customer Service Advisors, or as we call them, an EE Guide. You'll be guiding our customers through their EE journey, immersing them in our brand and always delivering the very best service. Your remarkable journey starts here.

What we offer;

A great starting salary of 21,943, plus optional incentives and bonus schemes A flexible working routine that works for you. Whether its banking time off for an appointment or a special day, there are loads of options to flex your time (t&c's apply) Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving a career path for you. We are super passionate about developing our people and we'll support you in every way we can so that you have a career you want Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, helping you where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, for you and the family A share scheme where you can invest in the company at a discounted rate 25 days holiday with the option to buy more Optional Pension scheme to protect your future Critical Illness cover Gym membership discounts Discounts off attractions for the family all year round The smaller bits like, free tea and coffee, and even a concierge

Your role;

You will support and guide our customers. Whether it's helping them with a billing query, answering a technical question or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.

What we stand for;

We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

What are you waiting for?

If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!

Job Types: Full-time, Part-time

Pay: From 12.05 per hour

Additional pay:

Bonus scheme
Benefits:

Casual dress Company pension Employee discount
Schedule:

Day shift Flexitime Monday to Friday Weekend availability
Application question(s):

Are you currently employed? Are you comfortable speaking on the phone to answer inbound calls? Are you available on 19th and 20th May for pre screening calls and then the 28th and 29th May for Training and Interview days?
Work Location: In person

Application deadline: 07/06/2024