Job Description

Salary

Grade 4 - 32,737 - 36,197 (pro rata)

Contractual hours

14.32

Basis

Part time

Package

Fixed Term Contract (until July 2027)
Part Time (14.32 Hours_

Date posted

07/11/2025

Job reference

BH000827

Join our team as Elderly Services Officer

Are you passionate about supporting older people to live independently and safely in their own homes? We're looking for a proactive and compassionate Elderly Services Officer to join our Careline team, delivering a 24-hour social alarm monitoring and mobile response service across the community.

This is a vital role that helps vulnerable customers access timely support, enabling them to maintain their independence and wellbeing. If you're someone who thrives in fast-paced environments and is committed to making a real difference, we'd love to hear from you.

Key Responsibilities

Respond swiftly and effectively to emergency situations and incidents in customers' homes. Identify vulnerable individuals and refer them to appropriate services. Visit customers to install, demonstrate, or repair Telecare equipment and complete associated documentation. Operate a computerised stock control system for Telecare equipment. Deliver excellent customer service by resolving queries and providing tailored support. Promote equality, diversity, and inclusion in all aspects of the role. Ensure health and safety issues are reported and shared for learning.

What you'll need to succeed

Minimum of two years' experience in a customer care or community support role, ideally working with older or vulnerable individuals. Strong communication skills, both written and verbal, with the ability to respond calmly and decisively in emergency situations. Confident IT skills, including use of mobile devices and Microsoft applications. A full and clean driving licence. Ability to move vulnerable customers using manual handling procedures (training provided). A solution-focused mindset with strong organisational skills and the ability to prioritise under pressure. Commitment to equality, diversity, and inclusion. A satisfactory DBS check (to be completed during onboarding).

Interview Date(s):

Interviews for this position will be held on

WC 1st December 2025

Are you ready to play your part?

.

Applying Instructions

In your application, please provide examples that meet the essential and desirable criteria outlined in the Role Profile and Person Specification. Your selection for an interview will be based on this information.

We welcome applicants from all backgrounds and experiences. If you share our values and want to make a difference, we encourage you to apply.

As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at hello@boltonathome.org.uk if you need any support with your application.