Job Description

Responsive Repairs Team

- 40 hours weekly worked on an 8-week rota as per below:

Shift Pattern 1

- Monday - Friday 8am - 5pm (including 1 hour lunch)

Shift Pattern 2

- Monday & Wednesday 11am-8pm. Tuesday. Thursday & Friday 8am -5pm

Shift Pattern 3

- Monday, Tuesday, Thursday & Friday 8am-5pm, Wednesday 8am-12noon, Saturday 830am - 1230

Please note, salaries are calculated based on skills, experience, and qualifications using a specific matrix. You will be required to complete a Skills confirmation document as part of the application process. If shortlisted, a member of the team will be in touch. Any qualifications listed as part of your application must be evidenced when requested.

Role Overview

As an Electrician, you will be responsible for the delivery and completion of electrical repairs within our customers' homes and empty homes (voids). You will use your training, experience, and trade skills to cover a wide range of electrical repairs, including responsive/emergency repairs, renewals, and fault diagnosis on components, appliances, installations, systems, and infrastructure. You will be a key part of our in-house maintenance team, delivering a service that understands and meets the needs of our customers.


As a valued member of the bpha In House Maintenance Service Team, you will be provided with uniform, tools, a company van (for business use only), and a fuel card.

Key Responsibilities

Complete electrical repairs and associated tasks to a high standard and quality. Deliver excellent customer service, ensuring positive outcomes for residents. Adhere to all SHEQ (Safety, Health, Environment, and Quality) policies, procedures, and safe working practices. Maintain van stock and order materials responsibly. Communicate effectively with supervisors, colleagues, and customers. Attend training, toolbox talks, and appraisals as required. Ensure company property and equipment are well-maintained. Maximise first-time fix rates and productivity. Contribute to continuous improvement and team collaboration.

Key Performance Indicators (KPIs)

Compliance with SHEQ standards and training requirements. High customer satisfaction scores and low complaint rates. First-time fix rate and productivity metrics. Quality of workmanship and post-inspection results. Efficient use of materials and van stock. Accurate and timely job reporting.

Person Specification

Essential:

Strong commitment to customer service excellence. Organised, self-motivated, and able to manage time effectively. Good communication and problem-solving skills. High attention to detail and quality. Basic IT literacy for using handheld devices and job systems. Excellent knowledge of domestic electrical installations, with proven experience in diagnosing, repairing, and resolving issues. Good and relevant health and safety knowledge. Experience working under time constraints. NVQ Level 3 in Electrical Installation and AM2. Certificate in Electrical Installation Parts 1 and 2 (or approved equivalent). Full clean driving licence.

Desirable:

Demonstrable knowledge and experience in at least one other construction trade to an intermediate level. Good knowledge of NHF schedule of rates. Experience working in occupied homes. Experience and training on working with non-licensed asbestos. C&G 2391 Inspection and Testing Certificate. C&G Certificate 18th Edition IEE Wiring Regulations or equivalent. ECS Card or JIB Gold Card. First Aid Training.

Our Values

We take responsibility: always do what we say, when we say we will. We show empathy: respect every colleague and customer. We are better together: committed to shared goals and standards. We are ambitious: always learning and striving for excellence.
We reserve the right to close this recruitment if we receive a suitable number of applications. On this basis, we advise that applications are submitted as soon as possible.


bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.


We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.


We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.


All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.


We own or manage over 19,500 homes and over 500 staff.