Job Description

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.


Our ten city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:


50% off food and beverages in all of our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentives Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance programme: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme

The Role

To maintain overall efficiency and operation of the Electronic Dept, maintaining the highest standard of efficiency and security in accordance with the policies and procedures of the company. This may involve travel to other local sites under the management of LCI/Metropolitan Gaming

Main Duties and Responsibilities

Keeping the Electronic Department working for our playing customers.

Make regular Inspections for Tampering, Repairs and Maintenance of all Gaming Electronic Units

Provide clear and good training to trainee Technicians and support to Gaming Hosts involved with the EG dept.

Upkeep detailed records of all machine inventory, including upgrades and parts, interact with our suppliers/vendors regarding the servicing and repairing of units.

A good knowledge of gaming systems/TITO/Accounting and Player tracking.

Data Networking, compliant in Cat5/6 Installation, able to work alone and configure network.

Travel at relatively short notice to local properties needing urgent attention.

Assist with developments of ongoing and future technical projects.

To assist Group EG departments with installations if required, this may include the cover of resident site technicians booked holidays.

Good knowledge of Health and Safety around the working environment, experience in safe handling of heavy equipment.

Key results indicators

Dealing efficiently with:


Reducing machine "downtime"

Maintaining a safe and secure working environment

To maintain a pleasant, friendly and welcoming attitude

Maintain a high standard of appearance.

Demonstrate knowledge of slot machine/gaming equipment and operation.

Carry out maintenance of gaming machines/equipment.

Have a complete knowledge of statutory requirements in term of the gaming laws, liquor laws and other relate

Essential Skills:

Data Cabling and Network skills to a high standard, must be compliant in Cat5/6 Data Installation.

Server based knowledge, of ER products, Unity and Fusion.

Possesses good written and verbal communication.

Strong customer service background.

Able to use own initiative and work autonomously (self-Starter).

Installations of both electronic gaming and casino table equipment.

Experience updating Slot/ER Machine software and good general knowledge of machine set ups.

Please Note: You must be aged 18 or above and have the right to work in the UK.