Job Description

Department: Strategy & Operations
Team: Elite Client Management & Sponsorship Delivery
Location: London
Position type: Permanent

What the hiring manager says

As we continue to grow and innovate across our global events portfolio, we're looking for an exceptional Elite Client & Sponsorship Delivery Manager to join our team. This is a pivotal, client-facing role that will own the full delivery experience for a selection of key accounts, ensuring every aspect of their partnership is executed flawlessly and aligned to their strategic objectives.

We need someone with a genuine passion for working directly with clients, who thrives on collaborating with multiple internal teams, including production, marketing, operations, and content, to deliver complex, high-value event packages.

Head of Elite Client Management and Sponsorship Delivery
About the Team

The role would be part of a 9 person team and is uniquely positioned to work with a broad range of departments across the business on a day to day basis. The Elite Client & Sponsorship team is responsible for the management and delivery of revenue generating products across the MWC and M360 events portfolio.
Working closely with the Sales Team, Heads of Events and delivery teams, the team will ensure client satisfaction across current products and programmes and turn new concepts and into viable and continuous revenue generating activities. The team works proactively to help customers gain the most value from their investment by establishing long term relationships and acting as trusted advisors.

About the Role

As an Elite Client and Sponsorship Delivery Manager you will be one of the main points of contact for clients and a subject matter expert across the GSMA events portfolio. You will be responsible for the success of your clients' programmes and delivering a world class service. You will partner with clients, develop strategies to drive engagement and provide solutions that add value and retain our client portfolio.

You will guide clients through their event delivery and demonstrate how they are able to maximise the benefits of the packages they have bought, as well as identify new opportunities that might help them meet their objectives.
Using a proactive, collaborative working approach with internal stakeholders, you will also contribute to the general development, implementation, and on-site delivery of products and programmes to ensure client satisfaction and achievement of KPIs. This role will see you be accountable for:Managing Elite clients from initial introduction throughout event cycle, reporting, and providing a best-in-class client relationship Contribute to the development of new revenue generate opportunities, discovering innovative ways to reach our Elite client goals and objectives (capture, scope, validate and obtain sign off of new products) Work closely with the relevant Account Managers and Elite Clients to understand each Client's overall objectives Lead cross-functional, virtual teams in matrix environment, ensuring flawless execution of programmes/products for your assigned Elite Clients Showing a clear understanding of Elite Clients objectives and how their sponsorships are delivering on those objectives Create sponsorship inventory, standardise language throughout all contractual deliverables that clearly define GSMA commitments Work closely with internal stakeholders - Sales, Programme Office, Operations, Marketing, Brand, Digital, PR, Content, Event Technology to identify new ways to optimize delivery for Elite Clients Ensure that contractual points for Elite Clients are agreed internally and inventories are accessible and tracked via appropriate system Ensure all deliverables are assigned and actioned using the appropriate process and carried out by the delivery teams Identify improvements to team processes, implement best practice and identify efficiencies to workflow and systems to maximise the quality standards of Event products Obtain client sign off, where relevant, ahead of production deadlines and provide progress reports to each client for the various milestones of their delivery Weekly reporting of key issues /milestones (project, operational and financial) to the Head of Elite Client Management and Sponsorship Delivery
About YouProven track record of managing high-value client relationships and delivering complex, high-profile experiences for clients Knowledge of international event delivery and familiarity with event industry trends and innovations. Exceptional project management ability, with a proven ability to identify potential risks and implement effective mitigation strategies. Ability to deliver compelling presentations and clear, data-driven reports to inform stakeholders and support decision-making. Excellent interpersonal and communication skills, with a natural ability to build rapport with stakeholders at all levels. Calm under pressure, with strong problem-solving skills and a solutions-driven approach. Confident working in a fast-paced, high-pressure environment with multiple concurrent priorities. Proficiency in event management software, CRM platforms, and Microsoft Office Suite.

Contract type
Regular
Worker type
Employee
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture - they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we're always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other's successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we're at our best - we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren't at our best and the pressure is on - we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.