Job Description

Now Hiring: Emergency Call Handler (Part Time, Permanent)

Department: Progress Lifeline


Salary: 29,361 - 30,396 (pro rata, based on 36.25 hours per week)


Location: Leyland


Hours: 12 - 18 hours per week (Evening's & Weekends)


Contract: Permanent

Make a Real Difference in Real Time

At Progress Lifeline, we believe not all heroes wear capes-some wear headsets. We're looking for five compassionate and committed individuals to join our award-winning team as Emergency Call Handlers.


In this vital role, you'll be the first point of contact for people in need-handling emergency calls, supporting vulnerable individuals, and coordinating urgent responses. Whether it's a housing emergency, a personal alarm activation, or a call from a concerned carer, you'll be there to help.

About Progress Lifeline

We're an award-winning provider of personal alarm and telecare services, supporting over 65,000 customers for more than 30 years. Our services include:

24/7 telecare monitoring and emergency response Emergency home response Out-of-hours contact centre support for housing providers and local authorities Installation and maintenance of personal alarms and telecare devices

About the Role

As an Emergency Call Handler you'll work on a permanent, part-time basis, providing essential support during weekday evenings and weekends. You'll be part of a flexible working arrangement, with shifts available between 4pm-9pm Monday to Friday and 8am-9pm on weekends. You can choose to work between 12 and 18 hours per week, with exact days and times to be discussed and agreed upon at interview.


In this rewarding and fast-paced role, you'll be the first point of contact for people in urgent need-responding to calls that range from personal emergencies to housing and environmental issues. You'll provide reassurance, coordinate emergency responses, and ensure the right support is delivered quickly and effectively.


You'll also handle calls from carers, family members, and professionals, showing empathy and professionalism at all times. Alongside this, you'll accurately record information across multiple systems and support the wider team with administrative tasks.

What We're Looking For

You don't need superhero powers-just the right mindset. We're looking for individuals who are:

Excellent communicators with a clear and confident telephone manner Tech-savvy with strong IT skills Calm under pressure and passionate about helping others Customer-focused and empathetic

What You'll Get

Competitive salary, regularly benchmarked 26 days annual leave (pro rata), rising with service Birthday leave and volunteering time Ongoing training and development opportunities A chance to be part of a team that truly makes a difference

How to apply

Click Apply Now, upload your CV, and complete our short application form!

Closing date:

09:00am, Monday 28th July 2025

Telephone assessments:

Ongoing as applications are received

Face-to-face interviews:

Week commencing 4th August 2025



This is more than just a job-it's your chance to be someone's lifeline. If you're passionate about people and purpose, we'd love to hear from you.


Questions? Contact the Recruitment Team at: Recruitment@progressgroup.org.uk




We're committed to building a diverse and inclusive workplace. We welcome applications from all colleagues, especially those from underrepresented groups.