Job Description

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity for internal candidates.
Please see below for detailed job description of the role.
This vacancy is Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
Main duties of the job
We are looking for an Emergency Care Administrator to join out busy team within the Emergency Care Unit here at University Hospital Southampton. This role is based primarily in the Emergency Department which operates shifts across a 24 hour period including days, evening, weekends, nights and bank holidays for which unsocial hours payments will be made.
This role is pivotal in ensuring the smooth running of the department and you will report to the Emergency Department Admin Manager and Deputy Admin Managers who are on hand to offer support. You will need to have good communication and organisational skills, a strong team work ethic and demonstrate a clear understanding of confidentiality issues. A flexible approach to working routines is essential in this role due to the 24/7 operational requirements of the Emergency Department.
This is a great opportunity to build your knowledge and gain familiarity with our systems and processes. Many of our previous admin team members have gone on to build their careers within the unit and wider Trust.
About us
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
Specific to this role we are open to discussing flexibility in the hours that you work. Please talk to us at interview about the flexibility you need, and we will explore what's possible for the role and service.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Details
Date posted
24 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
188-AC181225-EXA
Job locations
Southampton General Hospital
Tremona Road
Southampton
SO16 6YD
Job description
Job responsibilities
As an Emergency Care Administrator within this department you will gain experience of working in a very busy, fast moving environment and you must be able to cover shifts including days, evenings, nights, weekends and bank holidays. The role is pivotal in ensuring the smooth running of the department and you will be required to:
- Welcome patients and visitors to the Emergency Department, answer appropriate questions and provide relevant information in a sensitive manner.- Undertake Emergency Department reception and administrative duties as required that will contribute to the effective and efficient running of the department.- Have the ability to remain calm and professional in what can sometimes be a very challenging environment.- Provide cover for the AMU admin team when necessary.- Communicate effectively with members of the clinical and admin team within the department and wider Trust. Job description
Job responsibilities
As an Emergency Care Administrator within this department you will gain experience of working in a very busy, fast moving environment and you must be able to cover shifts including days, evenings, nights, weekends and bank holidays. The role is pivotal in ensuring the smooth running of the department and you will be required to:
- Welcome patients and visitors to the Emergency Department, answer appropriate questions and provide relevant information in a sensitive manner.- Undertake Emergency Department reception and administrative duties as required that will contribute to the effective and efficient running of the department.- Have the ability to remain calm and professional in what can sometimes be a very challenging environment.- Provide cover for the AMU admin team when necessary.- Communicate effectively with members of the clinical and admin team within the department and wider Trust.
Person Specification
Qualifications, Knowledge & Experience
Essential

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
• NVQ 2 diploma or equivalent experience
• Experience of working in a customer led environment
• Competent in the use of Microsoft Office packages
• Evidence of computer literacy

Desirable

• Courses/further study attended to demonstrate evidence of personal development
• Proficient in the use of hospital computerised patient systems
• Call handling experience
• Experience of working shifts

Trust Values
Essential

• Patients First
• Always Improving
• Working Together

Person Specification
Qualifications, Knowledge & Experience
Essential

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
• NVQ 2 diploma or equivalent experience
• Experience of working in a customer led environment
• Competent in the use of Microsoft Office packages
• Evidence of computer literacy

Desirable

• Courses/further study attended to demonstrate evidence of personal development
• Proficient in the use of hospital computerised patient systems
• Call handling experience
• Experience of working shifts

Trust Values
Essential

• Patients First
• Always Improving
• Working Together

Skills Required