Job Description

We're seeking a motivated and dynamic Reception Supervisor to lead our busy Emergency Department reception team. This is a fantastic opportunity to play a key role at the heart of patient care, ensuring our front desk runs smoothly and efficiently.



As the Reception Supervisor, you'll inspire and support a team of dedicated receptionists, fostering collaboration while demonstrating strong leadership. You'll be a confident communicator, able to handle sensitive information with discretion, and thrive in a fast-paced environment where no two days are the same. If you're a team player with proven leadership skills and a passion for delivering excellent service, this is the role for you.



This pivotal role ensures the smooth running of front-line services, supporting patients, staff, and the wider hospital community.

Key Responsibilities will include the following:

Lead and support reception staff, managing rotas, workload, and training.



Ensure 24/7 readiness of the reception service, including major incident response.



Act as a key communication link with hospital teams and external agencies.



Handle sensitive information with discretion and professionalism.



Coach and mentor staff to deliver compassionate service in challenging situations.



Oversee recruitment, induction, appraisals, and staff development.



Maintain accurate patient records, clinical notes, and data systems. Investigate complaints, incidents, and ensure compliance with Health Board policies.



Drive service improvements, update procedures, and ensure Health & Safety standards.



You will be a confident leader with excellent communication skills, empathy, and resilience. You'll thrive in a fast-paced environment, balancing operational demands with staff support, and ensuring patients receive the highest standard of care.



Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.



We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.



We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

Four main hospitals:

Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest

Five community hospitals:

Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire

Two integrated care centres:

Aberaeron and Cardigan in Ceredigion, and several other community settings

47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers

Numerous mental health and learning disabilities services



The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.



You will be able to find a full job description and person specification attached within the supporting documents.



The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.



The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.



Interviews will be held on 19.01.2026