Job Description

Yorkshire Ambulance Service are currently looking for Emergency Health Advisors (EHA) (Previously 999 Call Handlers) , full-time and part-time shift working is available.



Full-time salary 24,937 rising to 26,598 after 2 years (pro rata for part time employees)



We also offer an attractive shift allowance for unsocial hours which can attract an enhancement of up to a maximum of 429.00 per month gross (pro rata for part time employees).

The unsocial hours are:

Saturday:

midnight to midnight and any weekday after 8pm and before 6am

All time on Sundays and Public holidays:

midnight to midnight



Full-time and part-time hours with flexible working options available



Help us to save lives and deliver the best outcomes for patients in emergency and non-emergency situations with a career in the Yorkshire Ambulance Service.



Working for us is an experience like no other, it is a great privilege to play a part in saving and changing lives. You could be walking somebody through CPR to help to save a life or you could be helping to bring new life into the world.



You can make an invaluable difference every day to patients by providing help and support to people at their time of need.



Yorkshire Ambulance Service NHS Trust are now recruiting 999 Call Handlers in our Emergency (999) Operations Centres based in Wakefield and York.



Full training will be provided.



As an Emergency Health Advisor (EHA) , your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include:



Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.



Taking emergency calls from the Police and Fire Services.



Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.



Informing Police, Fire and other agencies about incidents.



Assisting ambulance crews and dispatchers with information and directions as and when necessary, e.g. during a major incident.



The attached example rota includes a mixture of working unsociable hours, weekends, bank holidays and the Christmas/New Year period.



Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.



We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.



We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.



Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:

Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent )



27 days annual leave, increasing to 33 with service.



Contributory Pension.



NHS Discounts including shops, restaurants, gyms etc.



Car lease and other salary sacrifice schemes.



Dedicated employee assistance and counselling service.



Opportunities for research participation, career progression and ongoing development.



Well respected, committed and supported staff networks for our workforce.



Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html



As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you.



When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role.



Training courses start from October 2025 onwards.



The training programme is 11 weeks in length and consists of classroom training and mentorship in the Emergency Operations Centre.



Initially, the classroom training is 6 weeks full-time which requires 100% attendance, after which a mentorship period of approximately 150 hours (4 weeks) will follow. Any absences during the first 6 weeks may result in the conditional offer of employment being withdrawn.



Staff will return to complete 3 days of classroom training in week 11 of their employment.



Staff are required to be flexible with their shifts during any mentorship as they will be following their mentor's rota . Mentorship rotas will be shared with you as soon as possible . Mentor rotas are full-time.



Assessment and Interview Information



If you are successful at the shortlisting stage of the process, you will first be required to complete an online assessment. If this is passed, you will then be invited to attend a call handling assessment at our Wakefield Headquarters on Saturday, 6th September 2025.



Candidates who pass the call handling assessment will be offered an interview on the same day.

Please note:

If you are unable to attend the assessment on Saturday, 6th September 2025, we kindly ask that you apply during the next recruitment round. Unfortunately, alternative dates or remote interviews cannot be accommodated for this vacancy.



Previous applicants who have been unsuccessful at interview may not re-apply within 3 months of the interview date.



Previous applicants who have been unsuccessful in the training course for EMD/EOC within the last 6 months need not apply.