Job Description

We are looking for an enthusiastic, well-motivated person to join the Administration Team in the Emergency Services, providing an efficient and welcoming service to patients and relatives.



Following a Local Induction, you will be trained in each of the below areas to ensure you have the correct tools for undertaking the various clerical duties within the Emergency Services Directorate:



You will be fully trained in all our Administration duties relevant to this role, enabling you to accurately update and maintain patient's hospital records.

Areas within the Services are:

Emergency Department



Acute Medical Unit



ED Main Reception



AMU Main Reception



ED Coordinators



AMU Coordinators



ED Ambulance Receiving Centre



AMU Ward



Same Day Emergency Care Reception



It is essential that you possess excellent communication skills and able to organise your own workload along side supporting colleague for breaks.



The successful applicant will also be required to cover in colleague's absence, even at short notice this will include Bank Holidays, Weekends and Out of hours shifts therefore flexibility is essential as this is 24-hour service 365 days of the year.



Flexibility in post is essential for the needs of a 365 day and 24 hr Service.



To undertake various clerical duties associated with the custody and use of Health Records. This to include all administrative procedures and documentation associated with a patient's admission and/or attendance to the Emergency Services.



The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.



We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.



The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.



To accurately in-put, up-date and monitor patient related information onto the computerised Patient Administration System and the Emergency Department's MSS System



To provide a front line staff 24 hour patient focused reception service, ensuring that the service is efficient and welcoming, including directing patients/staff/relatives to other departments and dealing with aggressive/abusive patients in a calm and professional manner.



To deal with patient/relative enquires either face to face or by telephone in a professional manner.



To liaise with other departments regarding patient admission/attendance and arrange assistance as required, e.g. arranging for porters to collect patients with wheelchairs or PALS . To arrange transport for patients as required.



Please see attached for full list of Roles & Responsibilities