Job Description

The Role:

The Employee Relations Administrator/Assistant will provide proactive administrative and coordination support to the PIB Group Employee Relations team, helping to manage a high-volume ER caseload across a complex, fast-growing, multi-business, regulated environment.


You will work closely with senior members of the ER team to ensure ER cases are logged, progressed and documented accurately and on time, supporting fair and consistent people decisions across the PIB Group


This role attracts a salary of up to 27,000 and would suit someone who has experienced managing an ER caseload, whether gained in a dedicated ER role or within a wider HR or advisory position, looking to progress their ER experience.

What You'll Be Doing:

ER Case Administration & High-Volume Caseload Support

Support the management of a high ER caseload across PIB Group businesses (e.g. disciplinary, grievance, performance, capability, attendance, probation and investigations). Log, update and maintain accurate case records in PIB systems and trackers Prepare and issue ER documentation using PIB templates

Support to Senior ER Team Members

Collate and organise case bundles, evidence packs and meeting packs in line with PIB processes and timelines. Attend ER meetings/hearings as required to take clear, accurate notes and capture agreed actions. Track follow-up actions and deadlines, ensuring progress is monitored and escalated where needed

Data, Reporting & MI for PIB Group

Maintain ER trackers and contribute to ER MI Support the production of regular ER reports for HR Business Partners, People leadership and other stakeholders. Help identify recurring themes and trends in ER activity to support continuous improvement and early intervention.

Policy, Process & Compliance

Ensure ER processes follow PIB Group policies, procedures and UK employment legislation. Provide first-line guidance to managers and HR colleagues on basic ER process queries, escalating complex issues to senior ER team members.

General ER / People Team Support

Monitor and manage shared ER inboxes Work closely with HRBPs, HR Operations and Payroll to ensure alignment on ER-related changes and outcomes. Support ER/HR projects and initiatives

What We're Looking For:

Experience in an HR/ER administration or similar people-focused administrative role. Strong organisational and time management skills, with the ability to prioritise across multiple stakeholders and deadlines. Excellent attention to detail and high standards of accuracy in documentation and record-keeping. Strong written and verbal communication skills, with a professional and confident style. Good IT skills, including MS Office (Word, Excel, Outlook) and experience using HR/people systems.

Why PIB Group?

PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.


We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.


We also value ambition and creative thinking. You don't have to tick every box to apply, if you bring fresh ideas and a drive to grow, we'd love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate based on race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.


If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com