Job Description

Key Responsibilities & Deliverables:

Proactively manage a wide variety of manager led employee relations cases by phone and email to resolution. Case management of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability. Gather relevant facts for each case to ensure the advice given is the most appropriate in the circumstances. Take necessary steps to resolve cases promptly and drive achievement of critical SLAs. Highlight high risk cases, trends and management capability issues as appropriate, for the relevant sector in the client's business. Support with ER letter drafting including the formation of allegations and outcome letters. Review and advise on case evidence/notes and procedural correspondence. Coach, guide and influence managers to take the best approach to dealing with employee relations issues. Manage and maintain HR systems, recording all ER cases in a case management system. Build and maintain strong working relationships with key client stakeholders. Provide an excellent customer experience to the client, influencing and challenging line managers where appropriate. Liaising effectively with other internal departments and external teams. To support colleagues in the wider team as and when required. To contribute to improvement of team processes/systems/ways of working in accordance with Infosys' continuous improvement ideology

Essential Criteria:

Previous experience of advising and supporting managers with complex ER issues Strong communication and influencing skills with the ability to interact across all levels of management. Strong customer focus Strong attention to detail, problem solving ability and ability to deliver results to deadlines. Strong understanding of Employment Law Good interpersonal skills Good written communication skills Good IT skills

Desirable Criteria:

experience of working to challenging SLAs/KPIs experience of dealing with volume case work Good knowledge and experience of Irish employment law and practice Experience liaising with IBEC
Job Type: Full-time

Pay: From 29,000.00 per year

Schedule:

Monday to Friday
Experience:

Employee relations: 2 years (preferred) Case management: 2 years (preferred)
Work Location: Hybrid remote in Birmingham B45 9PZ