Job Description

Employee Relations (ER) Advisor
Location: Hybrid - 1-2 days per week in our Birmingham office
Contract Type: Permanent | Full-time
At Mitie, we're on a mission to make our company a truly great place to work. As we continue to grow, we're looking for passionate and knowledgeable Employee Relations Advisors to join our expert team. If you're a confident communicator, a trusted advisor, and a champion of fair and effective people practices, this is your opportunity to make a real impact.
What You'll Be Doing

• Manage a diverse caseload of complex ER matters, providing expert advice aligned with employment law and best practice.

• Coach and support managers to handle ER issues confidently, fairly, and consistently.

• Collaborate with HR colleagues, senior stakeholders, legal teams, and Occupational Health provider.

• Contribute to the review and improvement of ER policies and processes to enhance employee experience and operational efficiency.

• Use our advanced case management system to deliver a consistent, high-quality remote service.

• Support a wide range of contracts across both public and private sectors, offering variety and challenge.

What You'll Bring

• Strong knowledge of UK employment law and employee relations best practices.

• Proven experience managing a high-volume ER caseload in a fast-paced environment.

• A people-first mindset with a commitment to confidentiality, fairness, and respect.

• A curious, solutions-focused approach to problem-solving and continuous improvement.

• CIPD Level 3 or 5 qualification (or working towards) is desirable.

Why Mitie?
Join Mitie to work in a collaborative, innovative team with flexible hybrid working, CIPD study support, and a people-first culture where you can make a real impact.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of 10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 76,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.