Job Description

Employee Relations Advisor

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of The Role:

We have an opportunity for an Employee Relations Advisor to join our team in Edinburgh.

Working in a wider team of 7, in this role, you'll be a trusted partner to our managers, guiding them through everything from day-to-day employee queries to more complex and sensitive cases.

You'll be at the heart of creating a positive workplace culture, ensuring fair and consistent outcomes while keeping things commercially balanced.

Along the way, you'll play a key part in shaping our people policies, supporting business change, and helping managers build confidence in handling Employee Relations issues.

What you'll be doing:

Provide timely, consistent and commercial advice to managers on people-related and employment issues. Support business change projects including TUPE transfers, restructures, and harmonisation. Manage and advise on settlement agreements and employment tribunal claims. Review and develop people policies, ensuring compliance with employment law and best practice. Coach and upskill line managers to build confidence in handling employee relations matters. Use data insights to identify trends and drive positive outcomes across the business.

What we're looking for:

Strong end-to-end employee relations experience in a regulated environment. Ability to manage own workload and multiple cases at any one time. Up-to-date employment law knowledge with the ability to apply it commercially. Experience coaching and influencing managers at all levels. Confidence in handling sensitive cases such as grievance, disciplinary, and settlement agreements. CIPD Level 5 (or equivalent experience) - Level 7 desirable. A proactive, resilient and solutions-focused approach. Experience working with trade unions, developing policies, or supporting employment tribunals would be a bonus.

Benefits:

Company pension scheme 25 days holidays + 8 bank holidays Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools Access to our Confidential Helpline is available to be used by you and your family * Discretionary annual bonus