Job Description

About the role

This is a fantastic opportunity to work for a charity for older people which is focused on preventing and alleviating the loneliness that can come with later life.



Abbeyfield is a housing charity which provides sheltered housing and care homes for older people across the UK. We are currently looking for an Employee Relations Advisor to join the HR team on a 12 month Fixed Term Contract.



As the Employee Relations Advisor, you will provide operational employment relations and employment law advice on routine and complex matters from staff and line managers.

Role:

Employee Relations Advisor

Location:

Remote, based in the United Kingdom

Contract & Hours:

12 Month Fixed Term Contract. 35 hours per week

Salary:

38,000 per annum

Role responsibilities

Respond to complex queries and issues from staff and mainly line managers, during normal working hours, via either telephone or e mail. Ensure guidance provided is timely, clear and practical, and balances risk and resources required to mitigate that risk. Tailor the advice based on the capability and confidence of the service user. Escalate more complex or novel issues for guidance to predominantly the HRBP (Employee Relations), or regional HRBP if not available. Log and monitor progress of complex cases, categorising based on case type and risk profile. Provide ad hoc summary progress reports to senior management as required on specific cases. Escalate cases where line managers are not expediting matters, or are refusing to accept recommendations, that puts the business at a significant reputational and financial risk. Travel to locations where necessary to provide face to face 'hands on' tactical support. Manage the documentation, record keeping and process implementation of HR project. Provide line managers with readily accessible and practical guidance and policy support tools to enable them to proactively manage their staff effectively. Determine the key learning needs of line managers, and assist in the design of tailored learning interventions Plan and deliver face to face training and coaching to line managers in key aspects of employee relations casework management activity (e.g. conduct, performance, absence, dispute resolution). Use data collated via the HR Advice line, casework management system and other sources of intelligence to determine: o areas for policy and process re-design and improvement, o intranet re-design and e-learning tools, o training and wider line management development. Scan changes in employment law, employment tribunal charges and employee relations in general, to ensure that HR policies are up to date and reflect current thinking and best practice. Analyse information collected via the case management system, and provide regular verbal updates and reports to HRBPs and senior management on case management activity. Highlight trends in casework activity, and emerging reputational and financial risks.

About You

Essential Criteria

Recognised Level 3 Foundation (Certificate or Diploma) HR professional qualification. Good knowledge of employment and case law, and how to apply it through HR policy and process. Demonstrable experience of providing tailored practical employment related advice to staff and remote line managers in line with established HR policy, process and procedure. Able to guide and coach line managers (from Team Leader to Director) in how to address staffing issues, by setting out options and recommendations, based on risk to the business. Knowledge of GDPR, with a high level of confidentiality and discretion surrounding the use and disclosure of personal data. Experienced in the use of HR databases, associated casework management systems and Microsoft Office packages. Strong problem solving skills; evaluates options and alternative approaches, weighing up pros and cons, to arrive at an optimum solution that balances risk and reward. A strong customer focus; develops a positive working relationship with key stakeholders that helps to secure better business results. Highly organised and accurate. Able to correctly update records and provide documentation and manage a process.

Desirable Criteria

Recognised Intermediate Level 5 professional HR diploma qualification. Experience of design and delivery of practical employment related training to line managers.

Pay & Benefits

At Abbeyfield, we are committed to rewarding our staff for their hard work. Our many benefits include:

25 days paid leave pro rata increasing to 28 days pro rata following 5 years service, plus bank/public holidays Comprehensive induction Competitive pay, benchmarked annually. Pay progression within role based on skills and contribution Learning and career development opportunities Medicash - Get help with your medical expenses BenefitHub - Great savings on hundreds on brands Unlimited opportunities to earn 500 via our 'refer a friend' scheme Occupational sick pay Company pension Discounted gym membership Employee assistance programme Cycle-to-work scheme * Blue light Card - Discount for workers in the social care sector