Job Description

As an Employee Relations Adviser, you'll be at the heart of managing complex ER cases and providing expert guidance to ensure fair, consistent, and legally compliant outcomes. Reporting to the Head of Employee Relations and HR Governance, you'll work closely with HR Business Partners and line managers to resolve issues effectively, mitigate risk, and support a positive employee experience. This role is ideal for someone who has experience in case management and wants to make a real impact on how we manage people matters across the business.

What You'll Do

Manage volume of ER caseload across the UK&I, including disciplinary, grievance, performance, and absence cases, ensuring timely and fair resolution. Manage the ER inbox and respond to queries Provide advice to managers on ER policies, procedures, and best practices through regular ER surgeries and one-to-one coaching. Handle sensitive matters, such as ACAS early conciliation, DSAR requests, and complex employee queries. Review and improve policies and processes to enhance efficiency and compliance. Monitor ER trends and produce reports, including monthly KPI dashboards and data analysis to identify risks and opportunities. Deliver training and guidance to managers to build capability in handling ER issues




About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.


We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.


We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.





Experience and Skills

Case management experience in a matrix environment. Experience working within employee relations Good understanding of UK employment law and best practice ER processes. Ability to coach and influence managers at all levels. Excellent stakeholder management skills and communicate with employees across all levels. CIPD desirable




Additional Information



Benefits package includes:

Hybrid working Great compensation package and discretionary bonus Core benefits include pension, bupa healthcare, sharesave scheme and more 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces(TM) 2024 (Fortune Top 25), Great Place To Work(TM) in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.


Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.


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