Job Description

Job reference 329434

Employee Relations Advisory Services Team Leader


Competitive salary, 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates

Permanent, full time, 35 hours per week


Royal Mail, Pond Street, Sheffield, S98 6HR - hybrid working with office presence 2/3 days per week



Have you got excellent leadership and coaching skills and a passion for promoting positive employee relations? Do you have experience in managing and developing a team particularly focussing on complex ER matters in a fast-paced environment? If so, we would love to hear from you. Due to internal progression, we have exciting opportunities within our Employee Relations Team for a Team Leader.



Be part of a dynamic HR team that's at the heart of the organisation, championing employee engagement, driving success, and creating a thriving work culture. We offer a wealth of exciting projects and initiatives designed to fuel both your career and personal growth. Join us and make an impact with CIPD's Highly Commended HR team, where your passion meets purpose!

About the role

Lead, coach and develop a team of 12 ER Policy Advisors to deliver high quality ER advice and case management support to line managers at all levels across the organisation on wide range of complex and sensitive people management issues including attendance, performance, conduct, raising concerns, Equality Act, capability, and other employee relations issues. Manage the delivery of the advice line and case management services including workload allocation and service performance, ensuring compliance with SLAs and quality standards Foster a collaborative and high-performance team culture Provide expert input on complex people matters , ensuring appropriate risk management Establish and maintain effective working relationships with HR CofE teams, HR Business Partners, Legal and other key stakeholders to ensure delivery of an effective and efficient service Reporting into the ER Advisory Services Manager you will collaborate with wider HR teams and stakeholders to address complex ER matters and trends Contributing to the development and continuous improvement of the ER Advisory Service

About You

To truly excel in this role, you will possess, and be able to evidence, the skills and experience listed below:



Experience of leading HR, Employee Relations team to deliver business needs and targets Analytical skills, able to interpret various data to inform resourcing decisions, spot enquiries trends and use insights to inform service improvements Strong leadership skills with experience managing and developing a team CIPD qualified Strong interpersonal skills, a deep understanding of employment laws and regulations, HR best practices, Strong communication skills with ability to influence Ability to work in partnership with customers/stakeholders Experience of driving continuous improvement culture

Extra Benefits

Family friendly support

- enhanced maternity pay, paternity leave, adoption leave and shared parental leave

Discounts and offers

- there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
Supportive and generous company

sick pay

Your Wellbeing

- you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone. Available only to perm employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.



Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.



We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.



Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.



We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.



We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.



For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/



Closing Date: Monday 15th September. Please note, this advert may close early if the appropriate number of applications has been reached.



#LI-Hybrid