Job Description

Employee Relations Case Manager

Location: Hybrid, Skipton North Yorkshire

Permanent

An exciting opportunity has become available to join

Computershare Loan Services UK

as an

Employee Relations Case Manager

.


In this position, you'll be based in the Skipton office, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

This is a great opportunity to join the People function, specifically within the Computershare Loan Services (CLS) business in the UK. Reporting into the ER Team Manager you'll be working with colleagues across the UK and Ireland.


This is a standalone role offering a great amount of autonomy to allow you to take ownership and manage your own workload. You'll therefore need to be a self-starter and have a flexible approach towards your workload, being able to adapt and re-prioritise quickly.


If you are an established HR professional with significant case management experience, expert knowledge ofUK Employment Law, people policies and practices then don't miss out on this opportunity.

A role you will love

We're seeking an experienced Employee Relations Case Manager, accountable for the provision of comprehensive employee relations advice and coaching to managers. You will provide support and expertise and participate in projects to improve the offering of Employee Relations.


Addressing all aspects of the employee lifecycle, including disciplinary actions, grievances, absences, maternity/paternity issues, restructures, and performance management you'll support our People Managers and employee's, across our UK & Ireland operations.


Seeing through multiple ER cases from beginning to resolution, delivering clear, risk-based advice to managers throughout the process.


Other key responsibilities:


Provide managers with support on employee concerns to ensure matters are resolved quickly and effectively and in compliance with the relevant CPU policies Ensure cases are escalated and referred to the relevant teams where matters are highly complex, or involve high risk, in line with agreed escalation matrices Maintain integrity of records and documentation required for employee relations issues Partner with legal department and external advisors to solve complex ER issues and keep abreast of the changing legal landscape to ensure these are effectively implemented into company policies and procedures Identify themes and trends in order to provide training and upskilling to our managers across our business units Produce and analyse ER related data, identifying solutions as necessary and contribute to related People Team and business orientated projects, providing ER subject matter expertise Provide or ensure delivery of specialist advice and coaching to managers and employees to implement Employee Relations processes and policies, ensuring there is alignment across the organisation and that jurisdictional compliance is ensured with all advice provided Provide advice and input into wider People policies, including where there is local variance

What will you bring to the role?

We'd expect you to have a strong working knowledge of People policies and practices, especially employment law and regulatory impacts with prior experience operating across the UK.


Passion and dedication is key to this role, as will be the ability to coach and upskill our managers, the focus being on fantastic customer service at all times.


You will be able to impart your knowledge but also further hone your skill set and develop yourself further, through the variety of work the role supports.


What else are we looking for?


Significant ER case management / litigation experience Effective communication skills, with the ability to articulate information clearly and concisely both verbally and in written format Strong ethics and values, identifies with and strongly aligns to our culture Successfully established and developed strong, trust based, relationships at across all levels, through strong presence, gravitas, interpersonal and influencing skills Ability to work within remote teams and work collaboratively within a global environment Good knowledge of how a sizeable, commercial organisation works Experienced at working to tight deadlines and meeting or exceeding SLA's Highly organised with a methodical approach and an eye for detail
It would be ideal if you were readily available.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.


Health and wellbeing rewards that can be tailored to support you and your family.


Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.


Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.


And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.


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