Job Description

The vacancy
Full Time,
Fixed Term Contract (12 Months)
As an employee relations coordinator, you'll play a vital role in supporting our people team to deliver a proactive and people-focused ER service. You'll help managers and employees navigate sensitive situations, ensuring processes run smoothly and fairly. This role is all about attention to detail, empathy, and building confidence in how we handle people issues.
You'll be part of creating a positive workplace culture-helping us resolve challenges quickly and professionally while ensuring compliance and consistency.
Key Responsibilities:
Support ER case management: Assist with managing ER cases from start to finish, ensuring accurate records and timely updates.
Assist with investigations: Gather information, prepare documentation, and support investigators to ensure fair and compliant processes.
Keep things organised: Maintain case management systems, track progress, and help prepare reports for leadership.
Communicate clearly: Provide empathetic and professional support to managers and employees during ER processes.
Help build capability: Support ER training sessions for managers and collect feedback to improve future sessions.
Ensure compliance: Help the team follow employment law and company policies, reducing risk and protecting the organisation.
What We're Looking For:
Experience supporting a variety of ER cases and understanding the importance of compliance and fairness.
Strong organisational skills and attention to detail.
Excellent communication skills, with the ability to handle sensitive conversations professionally.
A proactive team player who is happy to support colleagues when needed.
Flexible and open to learning and improving how we do things.
About us
bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes - for rent, shared ownership and supported housing.
We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services.
As a bpha employee, you'd be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!).
Our vision and values
'Quality homes. Connected communities'.
Our vision underpins our commitment to provide and maintain safe, sustainable, efficient, high standard homes for local people.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.
That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Money & Time

• Holiday entitlement of 28-33 days a year, plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover

Health & Wellbeing

• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments

Recognition

• Long service award
• Annual staff recognition awards
• Discretionary reward scheme

Lifestyle

• Annual volunteering day
• Social events, clubs and activities
• Breakout areas
• Onsite cafe/restaurant at headquarters

Development

• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform

Skills Required