Job Description

The team you'll be working with:
We're looking for a dedicated and detail-oriented individual to join our dynamic Employee Relations team within the People & Couture function. This is a fantastic opportunity to be part of a collaborative environment where your contributions will directly support our people-focused culture.
You'll be based in London two days a week, with flexibility to work remotely the rest of the time. Given the nature of Employee Relations, workloads can fluctuate, so we're seeking someone who is adaptable, proactive, and comfortable working in a fast-paced environment.
If you're ready to make an impact and grow within a supportive and forward-thinking team, we'd love to hear from you.
What you'll be doing:
Role Purpose
The Senior Employee Relations Lead plays a critical role in managing complex employee relations matters, coaching line managers, and ensuring compliance with employment law and internal policy. This role supports the delivery of a fair, inclusive, and high-performing workplace culture through expert case management, policy leadership, and strategic collaboration.
Key Responsibilities
Case Management
- Lead on complex and high-risk ER cases including disciplinary, grievance, long-term sickness, and performance management.
- Manage flexible working requests, changes to terms and conditions, and exit processes.
- Ensure all casework is documented, legally compliant, and resolved in a timely and fair manner.
Advisory and Coaching
- Provide expert advice to line managers and HR Business Partners on ER issues and employment law.
- Coach managers on best practices in people management and conflict resolution.
- Support the delivery of ER training and capability-building initiatives.
Policy and Process Leadership
- Contribute to the design and refresh of ER policies, ensuring alignment with legal standards and organisational values.
- Lead or support investigations, whistleblowing cases, and Subject Access Requests (DSARs).
- Identify ER trends and recommend proactive interventions to mitigate risk.
Stakeholder Collaboration
- Partner with Commercial Teams, Legal, Compliance, and other Centres of Excellence to ensure consistent and aligned ER practices.
- Escalate cases appropriately while maintaining ownership of resolution pathways.
- Support organisational change initiatives such as restructures, TUPE, and redundancy processes.
TUPE Management
- Lead on the employee relations aspects of TUPE transfers, including due diligence, consultation planning, and post-transfer integration.
- Ensure compliance with legal obligations and support affected employees and managers throughout the process.
Redundancy Consultation
- Lead collective and individual redundancy consultation processes in compliance with legal and organisational requirements.
- Prepare consultation documentation including scripts, FAQs, and outcome letters.
- Coordinate with Legal, P&C Business Partners, and senior leadership to ensure consistent messaging and risk mitigation.
- Support affected employees with empathy and professionalism, ensuring access to appropriate resources and support.
- Maintain accurate records of consultation meetings and outcomes.
What experience you'll bring:

• Strong and demonstrable knowledge of UK and/or Ireland employment law; EMEA experience is a plus.
• Proven track record in managing complex ER cases with discretion and professionalism.
• Demonstrable experience of leading TUPE processes and Commercial negotiations internally and with external clients
• Experience dealing with Union negotiations
• Excellent communication, coaching, and influencing skills.
• Ability to analyse data and trends to inform ER strategy and decision-making.
• High emotional intelligence and resilience in handling sensitive matters.
• Ability to create and manage all internal employee communications, including but not limited to formal case management outcome letters and other formal letters

Who we are:
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here:
what we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here:
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.