Job Description

About the Role

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Providing professional front-line employee relations advice and support to colleagues and Management teams on all aspects of employee relations, colleague welfare, performance management, people policies, data protection & right to work legislation.



A Specialist will either have existing experience or will be trained in the following areas. Training is ongoing based on the need to adapt our policies and processes to changing regulations. Specialists will be expected to network and review latest legal updates to ensure their knowledge remains current.

What You'll be Doing:

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Provide professional, balanced and comprehensive advice to support colleagues and managers at all levels within the business. This will include: ACAS guidelines Performance Management Disciplinary Process, incl. case analysis Grievances, incl. resignation in haste/complaints Whistleblowing, incl. management of our international case management system Appeals ACAS Early Conciliation Tribunal case preparation and management

People Policies:

To demonstrate a comprehensive understanding of our various people policies and guides, to provide advice and support.

Equality & Diversity:

Attendance Management: To demonstrate a comprehensive understanding of our attendance policy, alongside the ability to apply sound judgement.

Right to Work in the UK:

Demonstrate a comprehensive understanding of the regulations relating to checking right to work in the UK and to provide support on the following: Completing checks on eligibility to Work in the UK, Ireland and Guernsey Visa renewals & appeals Employer sponsorship visas Training line managers on RTW validation using Rightcheck

Data Protection:

To have a good understanding of the General Data Protection Regulations.

Employment Legislation:

To be able to support front line managers and colleagues with employment issues relating to: Working Time Regulations, incl. Child & Young Workers Fixed term contracts Probation periods Hour's consultations Redundancy consultations Flexible working Banded hours in Northern Ireland

Key Measures:

Ensure all incoming calls are answered within 3 rings Focus cases are managed according to risk (standard SLA's do not apply) All other cases are responded to within the agreed SLA Case conclusions are within 28 days of opening Risk cases reviewed weekly with senior team Average case handling time achieved Zero overturned decisions or complaints

Key Working Relationships:

Operations & Support Centre Colleagues Employee Relations Team Colleagues & Managers Parklands Teams (People Services, Payroll) People Partners (Operations & Support Office) Occupational Health Legal Services
Governing bodies such as ACAS, ICO etc.

To be successful in this role you will need:

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Essential:

Up-to-date knowledge of HR legislation and best practice Great listener Strong communication and interpersonal skills Good administrative and IT skills Experience in letter writing Highly organised Strong team player Ability to build key working relationships and influence colleagues at all levels

Desirable:

CIPD Qualified Experience of working in People Function or Operations with a strong ER record


SSP is proud to be an equal opportunities employer. We are committed to recruiting and retaining the most talented individuals from a range of backgrounds, skills, and perspectives.



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