Job Description

Salary:

27,642 rising to 29,406 , after 9-month probation

Location:

Onsite in Blackburn (BB1 1FB)

Hours:

Mon-Fri 9am-5pm

Change Lives Every Day with Fedcap UK

Are you passionate about helping people thrive through work? Join Fedcap, a mission and values-driven not-for-profit supporting people back into the workplace and on the path to a rewarding career. As part of the DWP Restart Scheme, you'll deliver tailored, one-to-one support to help long-term unemployed individuals overcome barriers and find sustainable work.

We're looking for a people-focused, target-driven individual with emotional intelligence and the ability to adapt to, and influence, a wide range of customers. In this role, you'll wear many hats--supporting, encouraging, signposting, advising, coaching, and inspiring individuals--while building trust and challenging mindsets.

Company

Fedcap UK (part of The Fedcap Group) is a not-for-profit organisation. Our mission is to improve economic mobility by unlocking opportunities that move the dial for individuals and communities. Internationally, Fedcap has nearly 90 years of experience, supporting over 245,000 people annually to help improve their economic well-being and their quality of life through education, health, employability and economic development practice areas.

Drawing on the experience and scale of the Fedcap Group, the UK delivers a growing portfolio of programmes, to deliver holistic solutions that meet local and national priorities and empower individuals to thrive.

We deliver leading employability solutions across a range of UK contracts and local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities.

At Fedcap, we embed social value in how we work - from who we hire, to who we partner with, to how we deliver services that create lasting change. Whether that's supporting a young parent into their first job, helping someone return after time away from work due to health or personal circumstances, or supporting a small business become more inclusive - our mission is to create impact where it matters most.

What You'll Do:

Work towards clear targets and KPIs (including quality & compliance SLAs) - with plenty of support along the way Manage a caseload of customers, with face-to-face appointments throughout the day, creating SMART action plans and providing job-searching support Help build confidence, develop skills and change mindsets Collaborate with external services to tackle complex challenges and help overcome barriers

What You'll Bring:

A background in target-driven roles and/or experience delivering services to meet contractual and quality standards Ability to build rapport, understand, and empower individuals from diverse backgrounds, including those who are vulnerable with complex needs. Experience of working in customer-facing roles in a fast-paced environment Strong organisational and time-management skills, with the ability to meet deadlines and maintain accurate customer records. Resilience and a growth mindset, and a real passion for making a difference.

Here's what makes Fedcap a Rewarding Career...

We're a mission-led organisation with social value at our core. We've been trusted for nearly a century to help people with health conditions and disabilities thrive through work. We're a

Disability Confident Leader

and proud to be part of a partnership that reflects the communities we serve.

You'll make a real impact:

Every success story you help write will be felt in homes, workplaces, and communities across the county.

You'll work locally:

Embedded in the places you know-- towns, villages, and rural communities.

You'll grow:

With access to training, reflective practice, and a national network of likeminded colleagues.

You'll be supported:

We believe in team working, wellbeing check-ins, and manageable caseloads.

You'll be part of something bigger:

From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.
At Fedcap, we're proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:

33 days' annual leave

(including bank holidays) with the option to buy or sell additional days

500 annual benefits scheme

to spend at over 900 retailers

Cycle to Work scheme

open all year round

Pension scheme

with up to

5%

employer match

Free life assurance

worth 4x your salary

Health & wellbeing support

, including access to our 24/7 Employee Assistance Programme for you and your family Digital gym, mindfulness resources, virtual GP and more

Additional Information

Equity, Diversity & Inclusion

Fedcap Employment is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity and Inclusion policy and the Equality Act 2010. As a

Disability Confident Leader

, we actively welcome applications from disabled people and will support reasonable adjustments where needed.

We are also proud to support the

Armed Forces Covenant

, encouraging applications from veterans, reservists, and military families.

Job Type: Permanent

Pay: 27,642.00-29,406.00 per year

Work Location: In person