Job Description

Job Title:

Employment Advisor & Digital Skills Trainer (Dual Role)

Reporting to:

Head of Contracts

Contract Type:

Fixed term until July 2026

Location:

Better Pathways, 201-206 Alcester Street, Digbeth, Birmingham, B12 0NQ

Salary:

NJC Scale Points 11 FTE 26,747.00

Working Hours:

Part-time (this role forms part of a two-post structure to cover a full-time position, 37 hours in total)

Overview

Better Pathways is seeking a dedicated and proactive

Employment Advisor & Digital Skills Trainer

to support unemployed and economically inactive residents of East Birmingham.

This is a full-time role shared across two projects:

One project is funded until

March 2026

. The second project is funded until

July 2026

.
There may be opportunities for extension if funding allows.

Hours split:

Digital Skills Officer: 16 hours per week Employment Advisor: 21 hours per week
Delivery includes one-to-one coaching and group workshops, held both at Better Pathways and in community venues such as Job Centres, community hubs, and job fairs. The role focuses on developing participants' employability, digital capability, and confidence to achieve sustainable outcomes.

Main ResponsibilitiesEmployability Support

Deliver one-to-one and group employability coaching (CV writing, job applications, interview preparation, workplace behaviours, and confidence building). Facilitate employability workshops on transferable skills, workplace readiness, and personal development. Build and maintain relationships with employers to identify opportunities and create sustainable employment pathways.

Digital Skills Training

Deliver basic digital skills workshops in-house and in community venues (IT basics, email, online safety, NHS/travel apps, job searching platforms, online banking, and budgeting). Support participants to progress into further learning and accredited training opportunities. Plan and deliver varied digital skills sessions using approved planning tools such as schemes of work, session plans, individual learning plans, and practitioner reviews.

Outreach and Referrals

Undertake outreach at Job Centres, job fairs, and community organisations to generate referrals. Build and maintain partnerships with referral agencies, colleges, and local organisations across East Birmingham and North Solihull. Engage with priority communities, particularly individuals with disabilities and long-term health conditions.

Action Planning, IAG, and Case Management

Complete Information, Advice and Guidance (IAG) assessments with new participants to identify barriers, needs, and aspirations. Develop and review personalised action plans with SMART goals. Manage a caseload, recording all activity accurately on CRM systems. Provide monthly monitoring information and contribute to project reports.

General Responsibilities

Be a role model, demonstrating the values of Better Pathways to achieve our Vision and Mission. Play an active and supportive role within the organisation. Take ownership of all administrative aspects of the role. Maintain confidentiality and comply with Data Protection and Security Policies. Treat all staff, volunteers, and clients fairly in line with the Equality, Diversity, and Inclusion Policy. Follow safeguarding procedures. Maintain professional development and support colleagues' learning. Work flexibly across both funded projects (ending March 2026 and July 2026). Be willing to work evenings and weekends when required, and travel across East Birmingham and North Solihull to deliver services in community venues.

Person Specification Qualifications

Level 3 NVQ in Information, Advice and Guidance (essential). Relevant training qualification or equivalent experience (desirable).

Experience

Proven track record in community engagement and development. Experience planning and delivering sessions and workshops to adult learners. Experience of partnership working. Proven ability to source employment and training opportunities. Experience completing needs assessments and project documentation. Experience delivering to disabled people and those with long-term health conditions (desirable).

Knowledge

Excellent written and verbal communication skills with the ability to adapt to different audiences. Hands-on problem-solving skills. Up-to-date knowledge of digital skills and online platforms. Strong analytical and reporting abilities. Proactive, self-motivated, and a team player. Experience in customer service (desirable). Driving licence and access to a vehicle (desirable). Understanding of equal opportunities and diversity practice. Good IT skills, including Microsoft Office and data management systems. Familiarity with East Birmingham and Solihull communities (desirable). Understanding of the Social Model of Disability (desirable).

Skills

Strong problem-solving and decision-making ability. Clear and effective communicator with strong report-writing skills. Able to plan and manage workload effectively and assess progress. Collaborative and professional with the ability to build positive relationships with stakeholders. Excellent written, verbal, and presentation skills. Creative and able to generate ideas and solutions. Contributes positively to team working and supports others when required.

Personal Qualities

Positive attitude and willingness to be flexible. Ability to work irregular hours when required. Sensitivity to the needs of disabled people. Able to manage competing demands effectively. Strong commitment to social inclusion and the involvement of service users. Openness to new ways of working and promoting change. Initiative, professionalism, and commitment to high-quality service. Ability to travel to outreach sites, meetings, and events. Commitment to supporting the values of Better Pathways.
Job Types: Full-time, Fixed term contract
Contract length: 5-10 months

Pay: 26,747.00 per year

Benefits:

Company pension Work from home
Work Location: In person