Job Description

Job Title:

Employment Coach & IAG Advisor

Reporting to:

Head of Contracts

Contract Type:

Fixed term until July 2026 (funded across two projects, one ending March 2026)

Location:

Better Pathways, 201-206 Alcester Street, Digbeth, Birmingham, B12 0NQ

Salary:

NJC Scale Points 11 FTE 26,747.00

Working Hours:

Part-time (this role forms part of a two-post structure to cover a full-time position, 37 hours in total)

Overview

Better Pathways is seeking an experienced and motivated

Employment Coach & IAG Advisor

to support unemployed and economically inactive residents of East Birmingham and North Solihull.

This is a full-time role shared across two funded projects:

One project is funded until

March 2026

. The second project is funded until

July 2026

.
There may be opportunities for extension if funding allows.

Hours split:

Information, Advice and Guidance (IAG): 21 hours per week Employment Advisor: 16 hours per week
The post involves delivering one-to-one coaching and group workshops both at Better Pathways and within community venues such as Job Centres, community hubs, and job fairs. The role focuses on providing high-quality employability support and tailored IAG services to help participants progress into employment, education, and training.

Main Responsibilities Employability Coaching

Deliver one-to-one employability support including CV development, job applications, interview preparation, workplace readiness, and confidence building. Support the Digital Inclusion Officer with employability workshops covering transferable skills, workplace readiness, and personal development. Build relationships with employers to identify job opportunities and create sustainable employment pathways.

Information, Advice & Guidance (IAG)

Conduct detailed IAG assessments with participants to identify barriers, skills needs, and aspirations. Develop and review personalised action plans with SMART goals. Provide high-quality advice and signposting to training, education, and specialist services. Support participants in navigating local resources and making informed decisions about their progression.

Outreach and Referrals

Undertake outreach at Job Centres, job fairs, and community organisations to generate referrals. Build and maintain partnerships with referral agencies, colleges, and local organisations across East Birmingham and North Solihull. Engage with priority groups, particularly individuals with disabilities and long-term health conditions.

Case Management and Reporting

Manage a caseload, ensuring participant journeys are recorded accurately on CRM systems. Monitor progress towards agreed outcomes and update action plans regularly. Provide monthly monitoring data and contribute to project reports and evaluation activities.

General Responsibilities

Act as a role model, demonstrating the values of Better Pathways to achieve our vision and mission. Play an active and supportive role within the organisation and wider project teams. Take ownership of administrative aspects of the role, including accurate record keeping. Maintain confidentiality in accordance with Data Protection and Data Security Policies. Treat all staff, volunteers, and clients fairly and with respect, following the Equality, Diversity, and Inclusion Policy. Follow safeguarding procedures and promote a culture of safety and accountability. Engage in professional development and support the training of colleagues. Work flexibly across both funded projects (ending March 2026 and July 2026) to ensure consistent delivery and achievement of outcomes. Be willing to work evenings and weekends where required, and travel across East Birmingham and North Solihull to deliver services in community venues.

Person Specification Qualifications

Level 3 NVQ in Information, Advice and Guidance (essential).

Experience

Proven track record in community engagement and development. Experience in partnership working and multi-agency collaboration. Proven ability to source employment and training opportunities. Experience completing needs assessments and project-related documentation. Experience delivering services to disabled people and those with long-term health conditions (desirable).

Knowledge

Excellent written and verbal communication skills, with the ability to tailor communication to different audiences. Hands-on problem-solving ability. Strong analytical and reporting skills. Proactive, self-motivated, and a collaborative team player. Experience in customer service (desirable). Driving licence and access to a vehicle (desirable). Understanding of equal opportunities and diversity practice. Good IT literacy including Microsoft Office and data management systems. Knowledge of the East Birmingham and Solihull areas (desirable). Understanding of the Social Model of Disability (desirable).

Skills

Strong problem-solving and decision-making skills. Clear communicator with excellent report writing ability. Capable of setting and reviewing work plans and achieving objectives. Strong interpersonal and networking skills. Excellent written and verbal communication and presentation abilities. Proactive, creative thinker with the ability to generate ideas and solutions. Team-oriented with a positive and flexible approach.

Personal Qualities

Positive attitude and willingness to adapt to change. Flexible approach to working hours when needed. Sensitivity to the needs of disabled people and vulnerable participants. Ability to manage competing demands effectively. Strong commitment to social inclusion and participant involvement. Open to new ways of working and able to promote innovation. Initiative, professionalism, and commitment to high-quality service. Willingness and ability to travel to outreach sites, meetings, and events. Commitment to supporting the values and ethos of Better Pathways.
Job Types: Full-time, Fixed term contract
Contract length: 5-10 months

Pay: 26,747.00 per year

Benefits:

Work from home
Work Location: In person