Job Description

Job Introduction

Who is Triage?

Triage provides information, advice, guidance, skills, workplace training, work preparation and supportive recruitment services that help people secure a job, progress in the workplace and build meaningful careers.


Delivering from locations across Scotland and Northeast England, Triage partners with multiple public, private and community organisations. Working with local, regional, and national stakeholders, prime contractors and Jobcentre Plus, we deliver employment, education and training programmes that respond to the social, cultural, inclusive and economic growth agendas.


We are looking for people to join us, who reflect our values. With offices across the UK, our values are what helps unite our teams and provides us with a sense of belonging. No matter the location we work in, or the role we carry out, we feel a sense of community and that's all because of our values. For us, our five values frame our interactions and set standards both internally and externally - they are the building blocks on how we do business.

"We thrive together", "We do something amazing everyday", "We never give up", "We know our knowledge is power", "We act with kindness".

In other words, if you have a true passion for working with and helping others, Triage could be the employer for you.

About the role:

The Employment Adviser will work with a caseload of participants to support them in gaining sustainable employment. The service delivered to participants will be of the highest standard and will ensure every participant on the caseload has the opportunity to improve their life by addressing and overcoming personal barriers. This will include (although not limited to) assessing their job readiness, offering support and guidance, improving necessary employability skills and signposting to partner organisations, supporting with job applications and interview preparation and managing health conditions within the workplace as appropriate.


Triage is a Disability Confident Employer who wishes to engage and encourage people with a disability or long-term health condition, ensuring they have the opportunities to fulfil their potential and realise their aspirations. We will interview all disabled applicants who meet the minimum requirements for the job and make reasonable adjustments to ensure candidates are not disadvantaged in any way.

Role themes:

Performance Delivery | Quality and Continuous Improvement | People Motivation, Coaching and Development

Required criteria:

Wide experience of working in a target driven environment with proven success of engaging and supporting individuals Must have excellent face to face and telephone communication skills with the ability to work on their own initiative An understanding of how to support individuals with complex barriers Strong communication and interpersonal skills Good administration skills, including computer/technology, basic numeracy/spreadsheet skills and good written communication/record keeping skills A willingness to learn and ability to adapt to and embrace change Experience in a training, guidance, education or learning environment that supports individuals Must be dynamic and creative Well organised and self-motivated Possess high standards and have excellent organisational skills, being able to prioritise workloads and deadlines Ability to positively challenge others

Desirable criteria:

Knowledge of welfare/benefits system Level 3 Information, Advice & Guidance Similar experience in a previous role Partnership & Engagement experience, working with multiple stakeholders to support a participant journey

More details about the role:

Performance Delivery

To develop relationships and network with key stakeholders including employers, jobcentre teams and provisions and funding providers to ensure smooth operation of all processes To develop and nurture strong supportive relationships with participants, ensuring they achieve their goals and objectives Ability to plan ahead and identify risk to be able to compensate and apply improvement actions quickly and effectively To work as part of a larger team ensuring the success of the programme and the participants we are responsible for Ability to work autonomously as required and self-motivated

Quality and Continuous Improvement

To maintain participant records to ensure audit and quality assurance that meets the needs of the contract


Maintain the highest standards of participant care at all times


Complete all company documentation required as part of the role accurately and timeously


Embrace a culture of continuous improvement and openly share and promote best practice between colleagues and partners, striving for excellence across all areas of delivery

People Motivation, Coaching and Development

To effectively communicate the benefits of the programme and customise the programme description for potential participants


Establish and develop links with organisations who may be supporting or hosting potential participants and establish a presence where appropriate to stimulate programme starts


To identify, structure and recommend vacancy and training solutions, working closely with the participant to meet their specific needs. To motivate, stimulate and focus participants to positively engage in personal action planning and subsequent actions to support a progressive plan towards work


To provide advice, guidance and support to participants supporting their transition from welfare to employment


To provide advice and support to those that return to work, to maximise the potential for them to sustain in employment


NB: This job description is designed as guidance and there may be requirements to take on additional or alternative tasks to support the business as required. Your key tasks and responsibilities will be agreed with your line manager as part of the Triage performance management cycle.


All applicants must obtain a Disclosure Check on successful appointment (cost reimbursed).