Job Description

Permanent, Full-time (37 hours per week)
Are you passionate about helping people into work, training, and education? Do you have the leadership skills to inspire a team and deliver outstanding results? If so, we'd love to hear from you!
At SHG, we're looking for an Employment & Customer Training Team Leader to manage and guide our Employment & Customer Training Team, ensuring customers receive high-quality support to progress into employment, training, education, and work placements.
In this pivotal role, you'll cultivate a collaborative, multi-disciplinary approach to tackling unemployment, promoting social inclusion, and building strong relationships with key internal and external stakeholders. You'll ensure our services are integrated with local and regional employment, training, and education frameworks, delivering consistent quality and impact.
What you'll do:

• Lead and motivate a team of Employment Officers and specialists to achieve performance targets.
• Lead and manage the Customer Training service, driving engagement, attendance and learning outcomes for customers.
• Drive a culture of excellence, ensuring customer experience is at the heart of everything we do.
• Monitor service delivery, manage risks, and produce performance reports.
• Build and maintain partnerships with local and regional employment, training, and education providers.
• Use customer feedback to continuously improve services.

About you:

• Experienced in managing and developing frontline teams.
• Skilled in performance management and delivering contract outcomes.
• Excellent interpersonal and communication skills, both written and verbal.
• Highly organised, solution-focused, and confident in prioritising complex workloads.
• Knowledge of the benefits system, local labour market, and safeguarding practices.
• IT literate with proficiency in Microsoft Office and case management systems.

What we offer:

• Pension: Access to Social Housing Pension Scheme (SHPS).
• Annual Leave: 26 days, rising to 28 days after 5 years' service.
• Health Cash Plan: Claim back everyday healthcare costs.
• Retail Discounts: Savings on food and shopping.
• Flexible Working: Hybrid options for a healthy work-life balance.

The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on SKylight terms and conditions.
We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team on .
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing Date: 25th January 2026
Interview Date: 3rd February 2026
Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.
We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.
As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.
All our profit is reinvested within the group to maximise opportunities for those who most need our help.
Companies within SHG:
Stockport Homes - Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an 'Arm's length management organisation', so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.
Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.
Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.
Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.
SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.

Skills Required