Job Description

About the team we are recruiting to

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.


The Adult Education Service is part of Coventry City Council. We provide a wide range of courses for Coventry residents age 19+ and much of our provision is targeted at people with the highest levels of need.


We offer long courses in English, maths, English for Speakers of Other Languages (ESOL), ICT/Digital and vocational subjects such as Early Years, along with provision for adults with learning disabilities.


We also offer a very wide range of short community courses in arts, crafts, music, dance, exercise, fitness and family learning. In addition, we run a highly supportive study programme for young people.


Our work-based learning offer includes Apprenticeships in the following subject areas:

Nursery Workers Teaching Assistants Leadership/Management; and Customer Care.

We also provide courses for adults who are seeking work via the Council's Job Shop.


Our main base is at Southfields Old School, CV1 5EJ, with provision delivered at around 25 other sites within Coventry, mostly in areas of highest need.


We welcome applications from anyone who wants to make a difference to the lives of people in Coventry.


What is the job role?

This role is FTC until 31st August 2026


The Attendance Team Assistant plays a crucial role in supporting learners aged 16-24 to engage consistently in their education. This role involves daily monitoring of attendance, identifying barriers to engagement, and working closely with learners, parents/carers, and staff to promote positive attendance habits. It is a demanding yet highly rewarding position, especially as progress becomes visible over time.

Key Responsibilities

Attendance Monitoring:

Track and record daily attendance, promptly follow up on absences, and ensure reasons for non-attendance are understood and documented.

Learner Engagement:

Encourage and motivate learners to attend regularly, using tailored strategies to support those who may struggle.

Support for Additional Needs:

Work with learners who have learning needs or an EHCP (Education, Health and Care Plan), ensuring appropriate support strategies are in place.

Communication with Parents/Carers:

Maintain regular contact with families to address attendance concerns, provide updates, and build positive relationships to support learner success.

Home Visits (where appropriate):

Conduct safe and professional home visits to check on learner welfare and discuss attendance barriers.

Safeguarding:

Follow safeguarding procedures at all times, escalating concerns immediately and appropriately.

Collaboration:

Work closely with the Delivery Manager and wider staff team, adhering to all organisational policies and procedures.

Strategy and Intervention:

Implement attendance strategies, monitor their effectiveness, and adjust approaches when needed to ensure learners remain engaged.

Why This Role Is Important

Ensures vulnerable learners stay connected to education. Helps identify early signs of disengagement or safeguarding concerns. Supports learners with additional needs, ensuring they receive the right interventions. Builds trust with families and breaks down attendance barriers. Directly contributes to improved learner outcomes, wellbeing, and future opportunities. Makes a significant impact--seeing learners progress is both motivating and rewarding.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).


Who are we looking for?

We are seeking a motivated, approachable, and proactive individual who is passionate about supporting young people aged 16-24 to re-engage with education. The ideal candidate will be resilient, organised, and committed to making a positive difference in learners' lives.

The Ideal Candidate Will Have:

Strong communication skills

- able to build trust with learners, parents/carers, and colleagues.

Empathy and patience

- understanding the barriers young people may face, including mental health needs, learning difficulties, or social challenges.

Confidence and assertiveness

- able to challenge poor attendance appropriately while remaining supportive and professional.

Experience working with young people

(education, youth work, support work, or similar roles).

Good understanding of safeguarding

and the ability to follow procedures confidently.

Ability to work in a fast-paced, demanding environment

while staying organised and focused.

Problem-solving skills

- able to identify attendance issues and implement appropriate strategies.

A non-judgemental attitude

and the ability to remain calm under pressure.

Willingness to conduct home visits

when necessary to support attendance and welfare checks.

Teamwork skills

- able to work closely with the Delivery Manager and wider staff.

Desirable Attributes:

Knowledge of EHCPs and supporting learners with additional needs. Experience monitoring attendance or working within an educational setting. Ability to motivate disengaged learners and encourage positive routines. A genuine passion for helping young people achieve their goals.

Following recommendations from Keeping Children Safe in Education (KCSIE) for an additional pre employment check with effect 1 Sept 22, please note,

an online search may form part of this recruitment process.


If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme

- As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

Members of the Armed Forces and veterans Are currently in care or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.


Interview date(s):


Wednesday 17th and Thursday 18th December


About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.



At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.


To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.


If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies


Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.


Our Values are:


Open and fair: We are fair, open, and transparent. Nurture and develop: We help and encourage everyone to be their best and do their best. Engage and empower: We talk and listen to others, working together as one. Create and innovate: We embrace new ways of working to continuously improve. Own and be accountable: We work together to deliver the best services for our residents. * Value and respect: We put diversity and inclusion at the heart of all we do.