Job Description

ECHO's collective aim in Coastal West Sussex is to make the last stage of a person's life as good as possible, through working confidently, honestly and consistently to help each individual and the people important to them.



The ECHO Telephone Referral Coordinator acts as a key point of contact for patients, carers, clinicians, colleagues and external stakeholders. ECHO ensures that they receive a compassionate, courteous and supportive response to a range of queries and requests for information.



The ECHO Telephone Referral Coordinator will triage the callers needs and access or signpost to the appropriate Community Services wherever possible or escalate to a Senior Clinical Assessor. Excellent communication skills are essential to ensure a thorough assessment has been made, there must be clear and accurate documentation that reflects the information provided during the referral process.

Please note:

Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

Skilled Worker visa:

going rates for eligible occupation codes - GOV.UK

Health and Care Worker visa:

If you'll need to meet different salary requirements - GOV.UK



End of Life Care Telephone Referral Coordinator



We have a great opportunity for a Coordinator to join our award -winning End of Life Care Hub, ECHO. This is a unique collaboration with partners across Coastal West Sussex, including our two Local Hospices, the Acute Trust and a specialist Macmillan Team.



We provide a single point of access for end of life care coordination which provides triage, navigation and signposting to appropriate sources of care and support for patients in the last year of their life. This is a non patient-facing role.



The aim of the service is to provide a responsive, dynamic, flexible partnership-based approach for patients registered to the service.



We are looking for a person who may have experience in community care in any setting, has excellent administration and communication skills and wants to make a difference to patients who are in their final stages of life.



You will be part of an expanding team based in Lancing and the role will predominantly be one of telephone triage, liaison and coordination of existing and new patients registered to the ECHO service.



The service covers seven days a week, 24 hours a day, 365 days a year.



If you're looking for that next challenge and want to make a difference to patients and those close to them in their final stage of life, then we want to hear from you.



We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.



Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.



Why work for us?

Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing Varied environments: community hospitals, patients' homes, and bases across Sussex Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement Excellent training, development, and research opportunities Cost-effective workplace nurseries in Crawley, Hove, and Brighton Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks Level 3 Disability Confident Leader and Veteran Aware Trust Beautiful Sussex location near the South Downs and coast

Our values -- Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence --guide everything we do.



We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.



This post may close early if sufficient applications are received.



The post holder will be the first point of contact for referrals to the End of Life Care Hub (ECHO), using excellent verbal and listening skills to ensure accurate referral information is collected.



To ensure all referrals are responded to in a safe and timely manner, to enable the patient to receive appropriate care in the last year of life.



Receive and respond to all referrals to the End of Life Care Hub (ECHO) including electronic, written and telephone. Establish their appropriateness, assessing urgency (and if necessary liaising with the qualified member of staff on duty) and forwarding onto the relevant teams in written and verbal format.



To enable ECHO to adhere to the Key Performance Indicators.