Job Description

To be responsible for the day to day running of endoscopy appointments including patient queries, general queries and booking appointments. The post involves contact with patients, relatives and members of the general public, therefore the team strive to provide an efficient and friendly appointment service to all.



To be responsible for managing own workload on a daily basis. This includes:

working independently to ensure waiting lists and appointments are booked

efficiently

the timely prioritisation and triage of referrals (including liaison with

multidisciplinary clinical teams)

maintaining accurate pending lists for appointments providing accurate monthly waiting time data checking for anomalies and spreadsheets to ensure all referrals are actioned requesting patient notes from the RUH and other hospitals undertaking all administrative tasks including scanning paperwork, emailing and filling

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.



We are proud to be in the top 20 best hospitals to work for in the country.



We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.



A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.



We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!



We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath , learn about our extensive package of staff benefits , and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research .



Please find attached to the vacancy a detailed person specification and job description for further information for this role.