Job Description

Advert may close once sufficient number of applications is reached
We are looking for conscientious and dependable people to join our Endoscopy Reception team. This role plays a vital part in welcoming patients onto the Endoscopy Unit when attending for their procedure. Patients are often very anxious, so it is important to be calm, organised and supportive for a positive patient experience.
Main duties of the job
This is a cross site post between the North Tees and the Hartlepool sites.
Effective communication with multi-disciplined medical and surgical teams.
Adhere to all Trust and Endoscopy specific policies, procedures and guidelines.
Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.
Reception duties that include arriving and discharging patients onto the Endoscopy Unit.
Ensure all appropriate technologies and equipment are utilised to optimum functionality.
Effectively liaise with staff from other services as well as external service users including GP's, patients and their representatives in a professional and courteous manner.
Support the updating and maintaining of standard operating procedures.
Organise interpreters following appropriate trust policies, systems and processes.
General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.
About us
At University Hospitals Tees our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and "Together we are North Tees & Hartlepool"
Details
Date posted
12 September 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum
Contract
Permanent
Working pattern
Part-time
Reference number
345-MED7214462-A
Job locations
North Tees and Hartlepool (Cross Site)
holdforth road
hartlepool
TS24 9AH
Job description
Job responsibilities
This is a cross site post between the North Tees and the Hartlepool sites
The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways.
Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.
Job description
Job responsibilities
This is a cross site post between the North Tees and the Hartlepool sites
The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways.
Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.
Person Specification
essential
Essential

• GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
• Experience of clerical work involving computerised systems Demonstrable experience of working in a customer focused environment Ability to manage own workload. Ability to plan and organise admin tasks.
• Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
• Demonstrate excellent communication skills.
• Demonstrate a good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications.
• Ability to work under pressure/meet tight deadlines whilst delivering high quality work
• Flexibility - able to cope with different work environments

Desirable

• IT qualification (ITQ at level 2 or equivalent) NVQ at level 2 in Business Administration or Customer Care (or equivalent)
• Experience of working within a healthcare environment

Person Specification
essential
Essential

• GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
• Experience of clerical work involving computerised systems Demonstrable experience of working in a customer focused environment Ability to manage own workload. Ability to plan and organise admin tasks.
• Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
• Demonstrate excellent communication skills.
• Demonstrate a good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications.
• Ability to work under pressure/meet tight deadlines whilst delivering high quality work
• Flexibility - able to cope with different work environments

Desirable

• IT qualification (ITQ at level 2 or equivalent) NVQ at level 2 in Business Administration or Customer Care (or equivalent)
• Experience of working within a healthcare environment

Skills Required