Job Description

The closing date is 20th Jan 2026

Job summary

---------------


We're looking for an organised and proactive team member to join our friendly Endoscopy administration team, supporting both Musgrove Park Hospital (MPH) and Bridgwater Community Hospital (BCH).


In this role, you'll play a key part in ensuring patients are efficiently booked for their procedures, helping our services run smoothly and making a real difference to patient care. You'll work closely with the Lead Waiting List Co-ordinator and management team, contributing to decisions that promote best practice and improve the patient experience.


As our services grow and develop, you'll bring flexibility, strong organisational skills, and the ability to manage a variety of administrative tasks in a fast-paced healthcare environment. This is a great opportunity to be part of a supportive team that values collaboration, efficiency, and patient-centred care.

Main duties, tasks & skills required

-----------------------------------------


Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.


Receive and call patients to book and move endoscopy procedures.


Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.


Process 2WW, urgent, routine and surveillance referrals and arrange appropriate appointments.


Participate in team and Trust meetings as requested.

About us

------------


At

Somerset NHS Foundation Trust

, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options

to help you balance work and life

NHS pension scheme

for long-term financial security

Generous annual leave allowance

to recharge and relax A strong focus on

career development

to help you grow and achieve your potential

Additionally, you'll gain access to our

Blue Light Card

, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.


We are proud to foster a

diverse, skilled, and inclusive workforce

, and we encourage applications from all backgrounds.

Why Somerset?

Somerset offers the perfect blend of

idyllic countryside, outstanding areas of natural beauty

, and

breathtaking coastlines

, with vibrant cities like

Bristol

,

Bath

, and

Exeter

just a short drive away - and only two hours to

London

.


The region is home to excellent

educational facilities

, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all

- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

-------------------


Please see attached & Person Specification for further details of duties and responsibilities.

Person specification

------------------------

Qualifications

#

Essential

NVQ Level 3 in Business Administration or equivalent, or demonstrable relevant experience


Computer/Word processing qualification or ECDL


NVQ Customer Care/Service

Experience

#

Essential

Proven experience of working with elective waiting lists in the Health Sector


#

Desirable

Supervisory/Management experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Tabytha Waddleton


Tabytha.waddleton@somersetft.nhs.uk


07386659351

Pay scheme

Agenda for Change

Band

Band 3

Salary

24937.00 to 26598.00 Yearly

Contract

Permanent

Working pattern

Full-Time

Reference number

Job locations

County Hall

The Crescent

Taunton

Somerset

TA1 4DY