Job Description

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Overview

This is a hybrid role based from home and our office in Leicester.


At Dunelm, we believe that feeling at home shouldn't stop at your front door. As the UK's leading homewares retailer, we're passionate about creating a workplace where our colleagues feel just as comfortable, supported, and valued as our customers do.

About the Team

Our Colleague Technology Engineering team is responsible for delivering a seamless and secure end-user computing experience to over 11,000 colleagues and 5,000+ devices across 180+ locations. We equip our teams with the tools they need to thrive--whether that's the latest laptops, Microsoft 365, Intune, Jamf, or Yealink collaboration equipment.



You'll be joining a collaborative and forward-thinking group of engineers, including three Endpoint and Collaboration Engineers, an Endpoint Security Engineer, and a growing Identity & Access Management team. With guidance from our Tech Lead and Principal Engineer, and support from our Agile Delivery Lead and Business Analyst.



In Colleague Technology Engineering, we celebrate success, educate, and support one another. With the regular offer of training courses, the opportunity to attend conferences and seminars, and out of work socials, you'll have everything you need to grow your skills, network with your peers and build a lasting bond with your teammates.

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What you'll be doing

As an Endpoint and Collaboration Engineer, you'll play a key role in shaping the colleague technology experience at Dunelm. From managing endpoint and collaboration tools to supporting SaaS onboarding and driving the adoption of generative AI, your work will directly impact how our teams connect, collaborate, and deliver for our customers.



You'll be involved throughout the full project lifecycle--from discovery and design to implementation and support--ensuring that every solution is secure, scalable, and user-friendly. We work in an agile environment where your ideas and feedback help shape our roadmap.




You will work across the entire project lifecycle, from solution discovery and design, through to proof of concept, implementation and support transition. This is a unique chance to engage with all facets of the business, understand key processes, and lead the roll-out of new services and devices to our colleagues.



Following a thorough onboarding process, you'll join our emergency out-of-hours on-call rota. Rest assured, this is shared among the team and happens on a rotational basis to maintain a healthy work-life balance. Additionally, your time on-call will be fairly compensated.



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What we'll look for in you

Essential Skills

We're looking for someone with strong technical expertise and a people-first mindset. You'll ideally bring:


Advanced experience with Microsoft 365, particularly Intune, SharePoint Online, and Teams In-depth knowledge of MDM tools (Intune, SCCM) and device provisioning (Autopilot, SCCM) Strong understanding of Windows 10/11, iOS/iPadOS, Android, and MacOS Working knowledge of file storage technologies, data migrations, collaboration platforms (Temas, Teams Room & Slack), and SaaS onboarding. Proven experience of successfully delivering large scale projects both solo and as part of a team. Experience with automation (PowerShell, Graph API) Experience with Microsoft 365 Compliance features (DLP, Rights Management, Data Classification) Articulate and able to educate others on work we have completed both verbally and in writing.

Desirable Skills

Microsoft MD-100/101or MD-102 certification. Knowledge of email technologies and standards (SPF, DMARC, DKIM, BIMI). In depth knowledge of MacOS usage and administration. Working knowledge of common attack surfaces/vectors and RBAC/least privileged access. Working knowledge of IDP solutions such as Active Directory, Entra ID, and Google Cloud Identity. Working knowledge of user provisioning, single sign-on and multi-factor authentication. Experience using Jamf for MacOS management. Ideally at Jamf 100 or above level. Experience administering Mimecast (Administration and investigation).

What You Bring

A collaborative, can-do attitude and a passion for improving the colleague experience The ability to communicate clearly and confidently with technical and non-technical audiences A proactive approach to problem-solving and continuous improvement * A commitment to documentation, knowledge sharing, and future-proofing your work