Job Description

Energy Adviser

Job pack

Thanks for your interest in working at Citizens Advice Diss, Thetford and District. This job pack should give you everything you need to know to apply for this role and what it means to work at Citizens Advice.

Want to chat about this role?

If you want to chat about the role further, you can contact Michelle Marchesi by emailing Michelle.marchesi@cadat.org.uk

The role

Energy Adviser - Citizens Advice Diss, Thetford & District

Hours:

28 hours per week (spread over 4-5 days)

Salary:

13.68 per hour, rising to 14.07 upon completion of training

Contract:

6-month fixed term (with potential for extension)

Location:

Diss and Thetford offices, with travel across Norfolk

Application Deadline:

21st October 2025

Join Us in Making a Difference

Are you passionate about helping people and making a real impact in your community? We're looking for a committed and enthusiastic individual to join our small, friendly team as an

Energy Adviser

.

This role is part of our UK Power Networks (UKPN) energy project, which supports clients with energy-related advice and assistance. You'll be the first point of contact for clients, helping them navigate their options and access the support they need.

What You'll Be Doing

Engage with clients via phone, email, web chat, and face-to-face appointments Use sensitive listening and questioning skills to understand client needs Explain the UKPN customer journey, including feedback surveys Provide follow-up advice and correspondence (emails, letters, calls) Promote schemes like the Priority Services Register and Warm Home Discount Conduct benefit checks and identify opportunities for income maximisation Refer clients to additional support services and local energy/welfare grants Liaise with the energy team and external project partners Attend outreach and training sessions across Norfolk Maintain accurate records using our case management systems Contribute to monthly reports and team meetings

What We're Looking For

Essential Skills & Experience

1. Strong IT skills (Microsoft Office, SharePoint, case management systems)

2. Excellent written and verbal communication

3. Organised, efficient, and able to meet deadlines and KPIs

4. Team player with a collaborative approach

5. Experience using telephony and digital systems to deliver services

6. Ability to support vulnerable clients and follow safeguarding procedure

7. Willingness to complete energy advice training within 3 months

Desirable

1. Experience in advice or support services

2. Knowledge of energy efficiency, renewable energy, or low-carbon technologies

Additional Information

This role is funded by the UKPN Project. A DBS check will be required for the successful candidate. A criminal record will not necessarily prevent you from being offered the role.

How to Apply

Please complete the application form on our website cadat.org.uk and send it to:

recruitment@cadat.org.uk

We are unable to take applications by your expression of interest on INDEED

If you'd like to chat about the role, feel free to contact:

michelle.marchesi@cadat.org.uk

Job Type: Part-time

Pay: 13.68-14.07 per hour

Expected hours: 28 per week

Benefits:

Discounted or free food
Experience:

Microsoft Office: 1 year (required)
Work Location: In person