Job Description

The Vacancy
Energy Contract Officer - 12 month Fixed Term Contract
*Please note: This role will remain advertised for an extended period over the Christmas break. We will begin shortlisting in early January, with interviews taking place mid-January. We'll be in touch in the New Year!*
As an Energy Contract Officer, you'll play a key role in ensuring our communities have reliable and efficient energy supplies. Working as part of the Energy and Heat Network Team, you will coordinate energy supply, metering, and billing for communal energy supplies, ensuring accuracy and compliance.
You will support improvements in energy services through data analysis, trend monitoring, and proactive issue resolution. This role involves managing technical, administrative, and customer service functions across our portfolio, collaborating with internal teams and external partners to deliver exceptional service and service improvements.
What you'll be doing

• Investigate metering and billing issues with third-party contractors.
• Collate and validate data for tariff setting and service charges.
• Ensure energy data is accurate, reliable, and up to date to support decision-making.
• Analyse consumption trends and provide insights to inform performance and investment decisions.
• Support contract management and lead on changes or improvements where required.
• Support budget holders in annual service charge setting and variance analysis.
• Provide accurate, timely data for reporting and forecasting.
• Work with energy brokers to manage supply connections and obtain meter readings.
• Liaise with internal and external stakeholders to resolve queries and coordinate meter installations/upgrades.
• Use Energy Management Systems and broker software to monitor consumption and costs.
• Develop accurate datasets for energy supplies and consumption forecasts.
• Contribute to projects and initiatives that improve energy efficiency, processes and customer experience.

What you'll need

• Confident in Microsoft Office, including Excel
• Knowledge of energy tariffs, billing, or heat network legislation.
• Understanding of service charge processes and compliance (desirable).
• Strong analytical skills with the ability to identify discrepancies and resolve issues.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in analysing data and producing clear reports to support decisions
• Excellent attention to detail and accuracy in financial reporting.
• Strong communication skills for cross-organisational collaboration.

What we need from you

• Methodical and detail-oriented approach to work.
• Adaptable and confident in a reactive environment.
• Professional, inclusive, and respectful in all interactions.
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity
• An ability to work in uncertainty.

What we give you in return for your hard work and commitment

• Pension DC scheme (up to 10% contribution from both colleagues and Great Places)
• WPA Healthcare scheme starts at no contribution level with 1250 of savings available per year (option to increase & add family members)
• Ways of Working We offer some hybrid and flexible working
• Annual leave Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays
• Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond'
• Professional fees The business pays the cost of one professional role related membership fee for each colleague
• The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Wage Stream You can access savings opportunities and early access to wages
• Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work
The Company
Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.
You can find details of our story, our vision and our values .
At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.
We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at .
The Benefits
The Benefits
Pension DC Scheme (up to 10% contribution from both colleague and Great Places)
WPA Healthcare auto enrolled at no contribution level with 1250 of savings available- option to increase & add on family members
The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond'
Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
For more information about our benefits and rewards, visit our .

Skills Required