Job Description

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Role: Energy Renewals Expert
Salary: 27,000 basic + OTE up to 45k
Location: London (Liverpool Street)
About Bionic:
At Bionic, we're on a mission to make it radically easier to run a small business. As the UK's leading business comparison and switching service, we help thousands of small and medium-sized businesses save time and money on essentials like energy, broadband, insurance, and finance.
We combine smart technology with real human support to match our customers with the best deals - quickly and effortlessly. That's why major brands like Compare the Market, Uswitch for Business, and MoneySuperMarket trust us to power their business energy switching services.
About the Role:
As an Energy Renewals Expert, you'll be responsible for account managing and renewing our portfolio of qualified and existing customers. Your focus will be on helping small and medium-sized businesses secure the best possible energy deals by presenting a range of tailored solutions that meet their needs.
What You'll Do

• Build and nurture lasting relationships with Bionic energy customers.
• Identify customer needs and match them with the most suitable energy products and solutions.
• Search for and present the best available deals, ensuring each customer receives exceptional value.
• Act as the customer's dedicated account manager, providing expert guidance throughout the renewal process.
• Schedule and conduct follow-up calls with customers to discuss their options and next steps.
• Deliver world-class service that fosters trust, satisfaction, and long-term loyalty.
• Confidently negotiate and close deals when they align with customer requirements.
• Consistently achieve daily, weekly, and monthly performance targets and KPIs.
• Cross-sell additional services such as telecoms, water, and insurance to enhance customer value.
• Collaborate with your team to maintain a vibrant, supportive, and high-performing workplace.

About You

• Minimum 12 months of sales experience (B2B or telesales preferred).
• Highly target-driven and self-motivated with a strong desire to succeed.
• A consultative, value-driven sales approach that prioritizes customer needs.
• Skilled in pitching, negotiating, and handling objections effectively.
• Excellent communication skills - verbal, written, and listening.
• Able to build rapport quickly with people from all backgrounds.
• Tactful, professional, and customer-focused in your approach.
• Punctual, focused, and committed to delivering results.
• Proactive, eager to learn, grow, and develop within the business.
• A friendly, positive team player who contributes to a great work environment.
• Resilient and able to perform under pressure.

Hybrid work opportunities will be available after completing comprehensive training and skill development, contingent upon performance outcomes.
About Bionic:
Bionic has over 600 colleagues working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents.
We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration.
Benefits:
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health & wellbeing ?

• Private healthcare cover

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies

• Eyecare scheme

Taking time away from work ??

• 25 days annual leave, increasing with tenure

• 1 paid family & religious day of leave per year - following successful probation period

• 1 paid charity volunteering day per year

• Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments ?

• Enhanced maternity, paternity or shared parental leave

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service

Financial wellbeing ?

• Auto-enrolled salary sacrifice pension scheme

• Life assurance

• Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure

• Cycle to work scheme

Recognition ?

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success

• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition

• Long service awards

Skills Required