Job Description

At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry-leading, known for giving our customers an experience they can rave about with our brilliant service.
Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot, is something we're obsessed with. At E.ON Next, everyone is an Energy Specialist and, no matter your role, we all work together to support our customers.
As an Energy Specialist, you'll be part of our customer operations and have the most important job - wowing our customers. You'll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey.
Here's a taste of what you'll be doing
Provide exceptional customer service over the phone and via email
Support customers with everything from billing to meter exchanges, making our customers happy with every interaction
Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions
Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back
Are we tempting you? What we need from you....
Passionate about delivering an exceptional customer experience
Resilient and excited to tackle complex problems
Great communicator with strong English skills (written and verbal)
A team player who thrives in a fast-paced environment
Confident in making decisions and embracing change
It would also be great if you had
Previous customer service experience (don't worry if you're new to energy, we'll provide full training)
A proactive mindset and a passion for making a difference
Here's what else you need to know:

• This role may close earlier due to high application volumes.
• The starting salary for this role is 24,983. We're passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (26,856) with further opportunities to reach Expert and Guru levels, offering an earning potential of 36,651.
• Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you'll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.
• Did you know we've won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
• And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks' holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday.

Please note:
DBS check and right to work - for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system.
Contract options - we offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week).
If you are invited to a Discovery Day, it will take place at our Nottingham City Centre hub. Should your application be successful, the initial 8 week training will also be conducted at our Nottingham City Centre hub, in which you will be expected to attend the office 3 times a week, with the other 2 days being remote. During this time you'll be fully equipped with the skills you'll need, and it is important that everyone is available for each day.
We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we're better.

Skills Required