Job Description

Job details

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Job reference
REQ5626
Date posted
04/07/2025
Application closing date
27/07/2025
Location
Hybrid working - Home and Leicester City Offices
Salary
37,938 - 40,476 per year
Package
Total benefit value (includes pension contribution and full holiday entitlement) 55,028
Contractual hours
37
Basis
Full time
Job category/type
Business Support
Attachments
Job Specification (41).pdf

Engagement Officer

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Job description
Full Time / 37 Hours Per Week / Permanent



Play a key role in strengthening engagement with tenants and residents to improve customer satisfaction.



A key member of a new team, you'll take part in policy reviews, which aim to give residents a voice, so they can be involved in shaping council housing services and polices to meet their requirements and needs. Building strong relationships with tenants, you'll support with shaping and setting up mechanisms that are accessible to all communities. You'll deliver engagement and involvement activities at a local and city-wide basis ensuring tenants are at the heart of our decision making and feel listened to.



This is a full time, permanent post working 37 hours per week working Monday to Friday. You'll be required to have require a high degree of flexibility and will involve frequent work outside normal office hours, in the evenings and at weekends.

What you'll be doing

Working with a wide range of stakeholders, you'll be the lead officer for engagement in one of the three city districts ensuring the voice of the resident is heard within the housing division. Consulting with residents, you'll gather views and interpret these into tangible results. You'll keep abreast of best practice in engagement and policy and ensure that senior managers are briefed.

What you'll need

With experience of working in a social housing environment, you'll understand engagement and involvement techniques along with best practice. You'll have proven people skills, with the ability to listen, understand and ask questions with diplomacy and tact. You'll be able to think methodically and logically, to process detailed information, and weigh up complex issues. Flexible in your approach to work, you'll have the ability to work outside normal office hours on a regular basis.



You'll have full driving licence and access to a vehicle. Appointment will be subject to a Basic DBS check.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page.

For a chat about this post, please feel free to contact Nick Griffiths on 0116 454 6258

Interview/Assessments will take place week on Thursday 14th August 2025