Job Description

Engineer Shift Leader

Stafford Fulfilment Centre

Grade D / 55,300 + 20% night shift allowance

Shift Pattern

: 4 on / 4 off, 12-hour shifts rotating between days and nights (supporting a 24/7 operation)


At Pets, our aim is to give the nation's pets what they need to be at their ball-chasing, tail-wagging best. Whether it's a new scratching post or a smarter supply chain, we never stop improving. We are currently looking for an

Engineer Shift Leader

to join our Engineering Team at our Fulfilment Centre in

Stafford

.

The Role

As an

Engineer Shift Leader

, you will be responsible for leading a team of Engineering Technicians and Assistants, overseeing day-to-day maintenance operations and delivering long-term technical projects. This role plays a key part in supporting our 24/7 operation by ensuring operational uptime, implementing innovative solutions, and maintaining safety, compliance, and engineering excellence.


You'll be expected to provide hands-on support, technical guidance, and leadership to your team, while also collaborating cross-functionally with stakeholders across fulfilment, design, and operations.

Your Responsibilities

Lead and develop a team of Engineering Technicians and Technician Assistants. Manage and execute the

PPM (Pre-Planned Maintenance)

schedule to ensure timely completion. Oversee the spare parts store, ensuring timely procurement to avoid disruption. Own and maintain the

Fix System

, ensuring accuracy and timely resolution of issues. Lead the design, development, and deployment of engineering solutions. Provide technical leadership, mentorship, and development opportunities for the team. Ensure compliance with company standards, regulations, and safety protocols. Drive continuous improvement and identify opportunities to enhance system performance. Coordinate with internal stakeholders across Engineering, Product, and Operations. Ensure high-quality documentation and enforce engineering best practices. Act as the primary technical point of contact for key projects during shift hours.

Essential Experience & Qualifications

Bachelor's or Master's degree in Engineering (Mechanical, Electrical, Software, Civil, or similar). 7+ years' experience in engineering roles, with at least 2+ years in a leadership or technical lead role. Strong problem-solving, analytical, and project management skills. Demonstrated success in leading technical teams and delivering complex projects. Excellent communication and leadership skills. Proficient in engineering tools, methodologies, and systems.

Desirable Experience

Experience working in the

retail or pet care industry

. Knowledge of

Agile/Scrum

methodologies. Experience managing

cross-functional or distributed teams

. Strong understanding of

system architecture, design patterns, and scalability

.

Skills & Competencies

Project Management

- Able to manage engineering projects from start to finish.

Leadership

- Experienced in developing and motivating technical teams.

Communication

- Strong stakeholder communication, both written and verbal.

Analytical Thinking

- Data-led decision-making with a continuous improvement mindset.

Problem-Solving

- Effective in high-pressure, operationally critical environments.

Negotiation

- Skilled in working with suppliers and partners to get the best outcome.

What You Will Get in Return

Attractive rates of pay. Annual Leave (including Bank Holidays), with increases after 2 years' service. An extra day's holiday on your birthday. Stakeholder Pension Plan. Personal Health Insurance (if in pension scheme). Life Assurance. 20% Pets at Home colleague discount after 12 weeks' service. Access to

Pets "Treats"

voluntary benefits platform.

We Value Inclusion

"Pets just see people. They are not biased, and they do not discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves--so even if your skills and experience do not perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!"


Please note: We reserve the right to close this job advertisement prior to the stated closing date if suitable candidates are identified. We encourage interested applicants to submit their applications promptly.