Job Description

Additional Information

Job Number

25152013

Job Category

Engineering & Facilities

Location

St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2AR

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King's Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay - it's a place to belong, grow and be part of something extraordinary.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service. Annual Performance Review pay adjustments. Complimentary gym and spa access. Free meals while at work. Dry-cleaning service availability for uniforms. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more. 50% discount at any of the St. Pancras outlets. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries. Travel ticket season loan. Life Assurance Scheme Cycle to work scheme. Employee Assistance Programme access. Mental Health First Aiders within the team Comprehensive Training and Development programme participation. Awards and recognition celebrations, among many other benefits Outstanding Wellness program

Position Summary:

The Engineering Office Coordinator supports the hotel's engineering department by managing administrative tasks, coordinating maintenance schedules, and ensuring smooth communication between engineering staff and other departments. This role also includes handling payment processing for engineering-related purchases and services.

Responsibilities:

Here's what your journey with us entails


Extraordinary Service:

Attend and actively participate in all required training sessions including shift briefings. Deliver and support the hotel and brand's service standards at every moment, including knowledge of the hotel, its history, the Navigator and Daily Meeting brief. Is a role model for service and hospitality ensuring every guest is satisfied and will return. Obtain feedback and share accordingly.

Extraordinary People:

Work as a strong and committed team member and colleague, as well as proactively nurturing any stakeholder relationships (e.g. owner, extended sales team and suppliers). Talk with and listen to other employees to effectively exchange information. Speak to guests and co-workers using clear, appropriate and professional language. Exchange information with other employee using electronic devices (e.g pagers and two-way radios, email). Knowledge of overall hotel operations is essential for this role. Knowledge of purchasing, inventory controls, supplies and equipment control Knowledge of governmental regulations and safety standards You'll be expected to deliver on the following: Effectively manage and develop relationships with key internal and external stakeholders Ensure all hotel processes (financial, HR, guest, communications) are used appropriately. Utilize the Labour Management System to effectively schedule to business demands and for tracking of ambassador time and attendance. Comprehend budgets, operating statements and payroll progress reports as needed to assist in the financial management of Booking office and culinary department Manage payroll administration. Participate in the management of department's controllable expenses to achieve or exceed budgeted goals. Comply with all Marriott International policies and procedures, specifically in relation to financial reporting, sign-offs and procedures. Doing your bit for the people around you: Actively solicit ambassador feedback, utilize an "open door" policy and review ambassador satisfaction results to identify and address ambassador problems or concerns. Bring issues to the attention of the department manager and Human Resources as necessary. Ensure ambassadors are cross-trained to support successful daily operations. Use all available on the job training tools for ambassadors; supervises on-going training initiatives and conducts training when appropriate. Participate and supports managers and supervisors in the performance appraisal process, providing feedback as needed. Establish and maintain open, collaborative relationships with ambassadors and ensures ambassadors do the same within the team.

Join Our Team:

Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.