Job Description

Divisional Director

London / Midlands

Role Overview

The Divisional Director oversees the strategic direction, operational delivery, and financial performance of the account for Integral UK, ensuring exceptional client service and sustainable business growth.

Key Responsibilities

Provide strategic leadership across the account, aligning with both Integral UK's business objectives and client expectations Manage client relationships at senior level, serving as the primary point of contact for escalated issues Oversee operational delivery across multiple sites/regions, ensuring compliance with SLAs and KPIs Lead and develop a high-performing team of operational managers and support staff (circa 250) Drive financial performance including P&L responsibility, budget management, and revenue growth Implement continuous improvement initiatives to enhance service delivery and operational efficiency Ensure compliance with health and safety regulations, quality standards, and industry best practices Identify and pursue new business opportunities within existing client relationships Collaborate with other divisions and support functions within Integral UK

Qualifications and Experience

Extensive experience in facilities management or property services, with proven leadership in managing large accounts Strong commercial acumen with track record of P&L management Experience in stakeholder management at senior/executive level Relevant industry qualifications (e.g., BIFM, IWFM, RICS) Proven ability to lead and develop teams in a multi-site environment Excellent communication, negotiation, and presentation skills

Additional Information

* The role may require travel to various client sites across the UK